A:AnswerProbably a blown fuse inside the unit . You might be able to find youtube video on how to replace the fuse. If that doesn't work then you have a bigger problem. I had an older model similar to this one it also went out i Replace the fuse but it immediately blew.
A:AnswerHey there, thanks for the interest in our microwave! The overall depth does not include the handle. If you have any other questions, reach out at any time. We'd love to see you in our GEA family! - Guy@GEA
A:AnswerHey there, we appreciate you reaching out to us and we're more than happy to help. We first wanted to let you know that all 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave as these are model specific. With that said, we believe the following models would make great replacements: JVM6175BLTS, JVM6175DKBB, and JVM3160DFBB. We're hoping this helps and we're wishing you the best. Let us know if you need anything else. - Guy@GEA
A:AnswerHi there, thank you for the question. We are happy to let you know that this microwave can be installed with a recirculating venting option. It does require a charcoal filter under parts number WB02X35687, which is included with your microwave. This filter should be replaced every 6 to 12 months. We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA
A:AnswerYes hardware included. Have to be very careful with upper paper template to line up the holes for the top two bolts. Need a helper to hold up while too bolts are installed. Otherwise fairly easy install.
A:AnswerHello- Thanks so much for checking with us. We are happy to help! The screw hole used on the mounting plate will have 3/4” from the bottom of the plate so that the screw will fit into the 16” drywall insert. We hope this is helpful! If you have any additional questions, please reach out to us directly. We are here to help! Joyce@GEA
A:AnswerHello. Thanks for reaching out! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerHi - Thank you for your interest in a new GE over-the-range microwave. We have identified 2 models for your consideration that most closely match your existing model in features and capacity -- https://www.bestbuy.com/site/compare?skus=5291501,5291514 -- The primary difference is the JNM7196SKSS model comes from the factory already set-up for internal (recirculating) venting which is the same as your existing model. The other model we've suggested would need to be converted to internal venting. We do include the directions and the charcoal filter needed to complete the conversion. The great news is all our over-the-range models will fit in a 30" wide opening. We do recommend using the new mounting bracket and hardware that will be packaged with the new model. We truly appreciate your loyalty to our GE Appliances brand and are confident you would be pleased with either of these new models. Please reach out again if you have additional questions. All our best! Kind regards - Vikki@GEA
A:AnswerHey there, and thanks for this great question! The unit should be connected to a separate 15- to 20- ampere branch circuit single grounded outlet. We hope that information helps, but if you’d like to view the detailed electrical requirements for the model, those are available in our Installation Instructions. The document is available on our GE Appliances website when you look up the model number, then go to the product page and the ‘Owner Support’ section (linked in the options under the picture of the appliance). If you have any other questions or concerns, we are happy to offer assistance any time. All the best! -Sarah@GEA
A:AnswerThe JVM3160DFWW has different mounting hole locations than the JVM3160DF3WW does. I learned the hardway that after see it incorrectly saying no modifications or same mounting hardware could be used. Especially the one on the left is like 3 inches towards the center of the microwave. The mounting bracket could still be used though.
A:AnswerMeasuring from top to bottom of the installed unit ... it is 15 1/2" ... Underneath there is about an inch for the filters etc. So as long as you have empty space between the stove and the microwave, the total is 15 1/2"
A:AnswerWe appreciate you taking the time to reach out to us about this! We're happy to help. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. If you have any more questions about this, please let us know! -Chris@GEA
