Questions & Answers

Q: QuestionI purchased this microwave 12/30/2018 and it just suddenly stopped working. It first tripped the circuit breaker and now is dead, won't power on. Any suggestions on what Happened to it? I think a new microwave should last longer than 3 years....

Asked 4 years ago by Jean.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello. This will require a service call to properly diagnose what the internal electrical issue. You can call 1-800-432-2737. We do not actually diagnose an electrical issue. If the microwave trips the house fuse or breaker: Be certain the microwave is on its own dedicated circuit. Reset the breaker or replace the household fuse and try the microwave one more time. If the breaker trips off again, unplug the microwave and contact service. Hope this helps. Geoff@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionI have GEcafe ceb1590ss2ss convection MW & SS trim kit. Ive replaced the door switch 3 times & now it’s broken again. Can you provide assistance on WHY this keeps happening ?Is there another model that will fit with the trIm kit I have?

Asked 4 years ago by TJ.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hey there, and thank you for reaching out to us about your microwave. We are sincerely sorry to hear you've had an issue with the door switch multiple times, and know how frustrating this must have been. If you require service on your unit, that department can be reached at 1-800-432-2737, and would be glad to help however they can. There is also information about the warranty on your microwave on page 31 of your manual, if you need to take advantage of that. We will certainly send your feedback regarding the door switch to our Microwave Design team for future review and possible alteration. Regarding a different model, trim kits are usually model specific - if you are needing to replace your microwave, what trim kit you use would depend on the model you choose. We do have multiple other countertop microwaves that can be converted to a built-in look using a trim kit, including PEB9159SJSS. If you need further assistance with considering replacement parts or a different unit, or for any other reason, we're always happy to help; we can be reached over social media as well. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have model JVM316ODF2WW Over-the-Range Microwave. Will JVM 316ODFWW work as a replacement?

Asked 4 years ago by JBP.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer I replaced an older model GE microwave with the JVM3160DFW model. I did have to remove the old wall mounting bracket and replace it with the one that came with the new unit. I have looked at the parts manual for the JVM316ODF2WW model and the wall mounting bracket appears to be the same as is used with the JVM3160DFW. It would appear that the JVM3160DFW can be a direct replacement for the JVM316ODF2WW.

  Answered 4 years ago by parmodelsVerified Purchase

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Q: QuestionGood Morning. I have GE microwave model number JVM3162RJ2SS and need to replace it. Could you tell me if JVM3160RFSS is compatible as far as dimensions?

Asked 4 years ago by compatability.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello- We appreciate your loyalty to our GE Appliances brand. This new model will fit in your space. The newer model is slightly smaller, but it will still work in your cutout. ~It is also important to know that you will need to use the mounting brackets and hardware that come with the new microwave. The mounting kits have changed over the years and are not interchangeable. Current models are installed with the use of a mounting plate. We hope this helps! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionwill this replace a jvm1443lk02 as far as cut out and venting?

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello and thanks so much for the interest in this excellent microwave. We're glad to hear you have been part of the GEA family for many years. Due to the age of you current microwave, finding a model that will line up precisely to vent location and drill holes is difficult. However, this model is extremely close and would be a great fit. We recommend checking out the installation templates for cutout locations. Thanks. - John@GEAppliances

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi I need to replace a jvm1850sm4ss. Will this work? Thanks

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello, and thanks for your interest in this over-the-range model! We certainly understand needing to replace a similar unit and are happy to help. We can advise all 30" over-the-range microwaves are approximately the same width and designed to fit a 30" wide cabinet opening. As a result, any of our 30" models will work great as a replacement for a former model of that width. Both these units have an exact width of 29 7/8". The full dimensions of the JVM3160RFSS are 16 1/8 H x 29 7/8 W x 15 9/16 D. As long as the other dimensions work for you, we are confident this unit would be a great fit for your needs! Please note that the mounting bracket that comes with a new microwave should be used rather than an old one; unlike the width, the brackets are specific to each model and not interchangeable. We are happy to help if you have any further concerns. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondoes this microwave have to be hard wired or does a plug in cord come with it

Asked 4 years ago by Toma.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi there, and thanks for reaching out to us! We appreciate your interest in this over-the-range microwave, and can advise the unit does come equipped with a power cord with a three-prong (grounding) plug and should be plugged into a standard three-prong (grounding) wall receptacle. It must be grounded to reduce risk of electric shock. We hope this information is helpful, and are happy to help with any other questions or concerns. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs it possible to use this over-the-range microwave as a countertop microwave? There are no more regular-sized microwaves in bisque! My entire kitchen is in bisque, i.e. refrigerator, oven, microwave, toaster, dishwasher, washer & dryer,

Asked 4 years ago by Diane.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer As far as I can tell there is no way this can be used as a counter top.

  Answered 4 years ago by excellant

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Q: QuestionDoes this fit a samsung hanging bracket?

Asked 4 years ago by Bobby.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there, thanks for reaching out to us. To install this, you'll need to use the specific mounting bracket this is delivered with. We hope that helps and we're wishing you the best! - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionmy electrical outlet is not in the cabinet. its near the bottom right of the microwave. can the cord run to that or does it need to go up?

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer It should be good. There is plenty of cord

  Answered 4 years ago by Tnkc

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Q: QuestionI’m currently have model #JVM1540DN1BB. First question - will this model be a suitable replacement? Also - the only thing wrong with my microwave is that the keypad starting acting up and beeping on its own yesterday. Any idea as to why? Thx

Asked 4 years ago by Tara.

• A:Answer Hi there. We hate to hear you have an issue with your current unit, and know that must be concerning. If you unplug the unit for 2-3 minutes before trying the unit again, that may help it reset and resolve the issue. If the issue continues, service may be required; that department can be reached at 1-800-432-2737 or you can schedule online using our website. If a replacement is needed all 30" over-the-range microwaves are approximately the same width. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" model. This makes choosing a new microwave easy, and this unit would make a great replacement! Please note the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. We hope this information is helpful for you! Best wishes -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionMy 5 year old GE Microwave keeps tripping the circuit breaker. The circuit breaker has been replaced, but the problem persists Is my best alternative to just buy a new microwave? Model JVM3160DF2WW

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Yes, exact same thing happened on my unit. Outlet/Switch were confirmed not to be the issues. Seems like a lot of these die within the first few years and the recommendation is to buy a new one vs. servicing the existing problem. I am extremely hesitant to try again based on the comments here - will need to find one that fits the same area.

  Answered 4 years ago by KWHJ

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Q: QuestionI am considering this model, but have noticed that many of the GE Microwaves Handles don't actually Match the stainless because they are Plastic..they look off color to me. I have not seen this model in person as of yet, does this handle match

Asked 4 years ago by Tricia.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there - Thanks for reaching out about this, we've got you covered! The handle has the appearance of stainless steel and we believe that it complements the microwave nicely. We suggest checking with your local Best Buy to see if they have it on display. All the best! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am looking to purchase this GE 1.6 CuFT Microwave JVM3160RFSS. Does the vent fan turn on automatically?, And is the vent fan noisy, meaning have you had complaints? Thank you

Asked 4 years ago by Kim.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer You have to push a button to turn the vent fan on. The vent fan is normal to me, meaning you can really hear it at the high speed. The lower speed is quieter. I am happy with the micro. It warms things quickly. That is important to me..

  Answered 4 years ago by WendyVerified Purchase

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Q: QuestionWhich model replaces JVM1640WB 002? Thanks.

Asked 5 years ago by Terryls.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello, thank you for your question. While there is not a direct replacement for this microwave, the model you had posted this question on, model JVM3160DFWW, features the closest dimensions to your current unit and also offers several great features! If you would like to read about these specific features, you can do so via the owner's manual, linked here: https://files.bbystatic.com/0pksMLb6d99gAn8TNKKZqw%3D%3D/Owners%2BManual%2BJVM3160DFWW.pdf We hope this helps! -Chris@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionwhat side is the cord on

Asked 5 years ago by victor.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello, thank you for your question. While you are facing the front of the microwave, the power cord comes out of the top of the unit on the right side. We hope this helps! Please don't hesitate to reach out with any further questions or concerns you may have. -Chris@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDo you install over the range microwaves and how much does it cost if you do.

Asked 5 years ago by Bill.

• A:Answer Quite a lot. It was a pain in the neck job - so price may be worth it - Two people came and installed.

  Answered 4 years ago by sadananda

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Q: QuestionI need to replace the door handle? Which part number is it? Where can I find one? Thank you.

Asked 5 years ago by LImom3.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello, thank you for your question. We are sincerely sorry your microwave's door handle needs to be replaced and understand your frustration. Replacing microwave handles requires disassembly of the door, and therefore should be replaced by a service technician. Any adjustment or repair involving the microwave door needs to be followed up by a leak test to make sure of proper fit, operation, and alignment. This must be done by a qualified technician. We apologize for any inconveniences this may cause. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionwhat are the dimensions

Asked 5 years ago by muller.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there - Great question! This microwave's dimensions are 16 1/2 H x 29 7/8 W x 15 1/4 D. Thanks so much for considering GE Appliances! -Mikayla@GEA

  Answered 5 years ago by GE Answers

  
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