Questions & Answers

Q: QuestionDid not come with a user manual; apparently this was a deliberate omission. I was able to download a pdf to a pdf editor, edit out half (the Spanish pages) and then two sided print the remainder. This process is so unnecessary. Last GE I’m buying.

Asked 3 years ago by LianeG.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

Q: QuestionFrigidaire gallery model FGMV175QFA 9 years old needs replaced will GE work or have to stay with Frigidaire

Asked 3 years ago by Anonymous.

• A:Answer Yes it will work. I just replaced a Frigidaire with a GE I believe most microwave are a standard size.

  Answered 3 years ago by Anonymous

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Q: QuestionI need to replace my GE microwave that goes above my built in oven not sure which one to order by size? The one I have is model # JX7227DF188 it's 24''wide by 13''tall does not have a handle to open instead push a button to open the door Black in color.

Asked 3 years ago by hunter1947.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer This microwave is for a 30" opening if your current opening is only 24" wide this one will not fit.

  Answered 3 years ago by RED55Verified Purchase

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Q: QuestionI have a new micro wave model# JVM3160RF8SS, the fan automatically comes on while cooking, is there a way to get this to stop?

Asked 3 years ago by tolly.

• A:Answer You shouldn’t do that. That is was circulates the air so it cooked evenly

  Answered 3 years ago by TVreviewVerified Purchase

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Q: QuestionDoes this microwave have a rounded door edge against the wall. I can only buy a rounded edge door since microwave is against the wall above the stove. Square edges do not work. Please reply, this is crucial to my purchase. Thanks John

Asked 3 years ago by MicrowaveSeeker.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer The door has a rounded edge on the hinge side and a square edge on the handle side

  Answered 2 years ago by TimFVerified Purchase

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Q: Questionwhich microwaves have a light inside the microwave that is on when the door is open, please?

Asked 3 years ago by consed.

• A:Answer Yes. This microwave has a light when the door is open.

  Answered 3 years ago by gleeVerified Purchase

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Q: QuestionIs the interior non-stick or enamel?

Asked 3 years ago by Smithy.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer white enamal

  Answered 3 years ago by FletchermjVerified Purchase

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Q: QuestionHello, does this microwave have zero door clearance? thanks

Asked 3 years ago by clearance.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi - Thank you for reaching out to us and for your interest in a new GEA microwave. No, our over-the-range microwaves do not have zero door clearance. The minimum distance from door hinge side to an adjacent wall should be 1/2". We hope you choose this great model for your home. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI currently have a 1997 GE Profile Spacesaver XL Sensor I need to replace. The GE over the range 1.7 cu seems to be the closest fit even though it appears about 1 inch deeper than the existing microwave. Will this actually fit? Other recommendations?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Thanks for checking with us! We would need the model number for your old unit to provide the most accurate information. Please reach out to us when you have that. All the best!- KW

  Answered 3 years ago by GE Answers

  
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Q: QuestionThe fan is extremely loud! Is thus common?

Asked 3 years ago by Tom.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hello. We appreciate you taking the time to contact us, though we truly hate to hear you’re unhappy with the fan noise. We do expect some noise as the microwave and fan operate, but we always want to provide as peaceful an experience for you as possible, and regret any inconvenience caused. Your concern will be sent to our team for future review. You can run the vent fan at a lower level if you wish; you would press the Vent Fan option once to boost the fan speed, twice for high speed, three times for medium speed, four times for low speed and five times to turn it off completely. (Please note that you may not always be able to turn the fan off immediately – if the internal parts aren’t cool it will keep running until they are.) You can also minimize automatic fan operation by using the correct size cookware and only using high heat on the surface units when necessary. We hope this information is helpful. If you have any other concerns or questions, we're happy to assist any time. Best wishes! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have a GE Model JVM6175EF1ES Microwave. It stopped working. I want the same microwave. Do they still make this model?

Asked 3 years ago by Tony.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer If you’re still looking… I have the one you had. Mine is in slate. Works great. Never had any issues. I just did a kitchen remodel and removed all upper cabinets and went with a hood vent option over my stove. I no longer need the microwave.

  Answered 10 months ago by JQD1E

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Q: Questionim replacing a ge JVM1540DN!BB with a ge JVM3160DFBB or JVM3162DJBB over the range microwave, will i have to change out the wall brackets or will they fit the same wall brackets???

Asked 3 years ago by danadane.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hey there, and thanks for your interest in replacing your current microwave with another of our models! We truly appreciate you as a GE Appliances consumer, and we’re glad to advise. When you replace one of our over-the-range microwaves, you would need to use the mounting bracket that comes with the new microwave, as that bracket is model specific. The new screws, bolts and exhaust adaptor should also be used. We hope this clarifies the matter for you. We’re glad to assist any time if you have any other questions or concerns. Thanks for being part of our GE Appliances family! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI am looking at the JVM6175YKSS model -- is this a shiny stainless finish or is it a brushed stainless finish?

Asked 3 years ago by Jlynn.

• A:Answer Hi there. We appreciate your interest in our microwave! The stainless steel finish is brushed stainless. This particular model is also Fingerprint Resistant Stainless Steel, which includes a clear coat over the stainless to make the unit easy to clean and maintain/help resist fingerprints. If more pictures of the microwave might be useful for you, those are available on our GE Appliances website when you look up the model number and go to the product page. We hope this helps! If you have any other concerns or questions, we’re always glad to assist. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have a JVM3160RFSS and it recently stopped working. The appliance store recommended purchasing the JVM6175SKSS instead. But I do not want to move/replace the mounting brackets since they are drilled into tile. Are these mounts identical?

Asked 3 years ago by Chris.

• A:Answer Hello. We’re sorry to hear your previous microwave died and that you’ve had to replace it. We recommend using the mounting brackets that are included with the new microwave to ensure it’s safely and properly installed. If we can help with anything else, please let us know. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI am replacing a hood that is vented through the ceiling. The wall behind the stove is brick with no cabinet. Would this microwave work for our situation? Thanks

Asked 3 years ago by Suz.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Yes comes with a converter plate for venting thru the cabinet above

  Answered 2 years ago by internalvsexternalfan

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Q: QuestionCan I use the existing bracket assembly of JVM1752SP1SS?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer No comes with new bracket, this is like a new install

  Answered 2 years ago by internalvsexternalfan

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Q: QuestionWe’ve had this microwave for one year. The exhaust fan blows from the top when on but doesn’t draw the steam from the stove when cooking. No air flow from the bottom at all.

Asked 3 years ago by Jeff.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hello. We're sorry to hear that your unit has not been operating as expected. The inconvenience is understood, and we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We are confident that one of our techs will be able to help, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI need to replace microwave. model jvm1870sfo2 What cu is this model and what would be a good replacement..

Asked 3 years ago by mickey.

• A:Answer Hey there, We're so happy to hear you're looking to replace your microwave and are considering GE! It'll be our pleasure to assist! The cu. ft. of this model is 1.8. If you would like a model in similar size, we'd recommend model JNM3184RPSS. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. Thank you for your consideration. Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionMicrowave jvm6175skss. Reset filter button lite up red? It was installed 5 months ago. What does this mean?

Asked 3 years ago by Anonymous.

• A:Answer Hello. Thanks for reaching out! The light will illuminate after approximately 6 months of use to alert you to replace the charcoal filter (if used) and to clean/replace the grease filters. You can reset by pushing and holding the button for 3 seconds. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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