Questions & Answers

Q: QuestionIs this capable of being hard wired? Plug was not raised and new cabinets have already been installed. Husband is able to do the job not expecting techs to rewire, just want to know if appliance able to be hard wired ? Thank you.

Asked 8 years ago by Luci.

• A:Answer Hi Luci- Thanks for considering GE! Microwave cannot be hard wired. The over-the-range microwaves are equipped with a 40" power cord (including the plug and base of cord). The power cord comes out of the top of the unit on the right side (facing the front of the microwave). You can view the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionRE: GE - 1.7 cu. ft. Over the range microwave with sensor cooking - black. Model #JVM6175DKBB. Is the black finish on this microwave a shiny black, or a matte finish?

Asked 8 years ago by Anonymous.

• A:Answer Hi- Thanks for viewing our GE® JVM6175DKBB! The finish is shiny black. We also offer GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195FLDS (Black Slate). Black Slate is a distinctive charcoal, matte finish. And its unique matte finish hides fingerprints and virtually eliminates smudges, keeping your appliances looking clean. Explore our BLACK SLATE APPLIANCES: http://www.geappliances.com/ge/black-slate-appliances.htm - Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionHi, our current model at home is GE JVM1871SK03, it just stopped working suddenly. What would the choices of microwave that can replace this one? Thanks a lot!

Asked 8 years ago by JJL.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi JJL- We certainly appreciate your loyalty! You can choose any model as a replacement. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Also, the over-the-range microwave ovens are designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal). *Outside exhaust (vertical). *Recirculating (non-vented). Models PNM9216SKSS and JNM7196SKSS are factory-assembled for recirculating (non-vent) so no conversion is required if it will not be vented outdoors. Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionHello, I have model # jnm1851dm2bb and it finally shorted out. You no longer have this model so I'm looking for something compatible. Thank you

Asked 8 years ago by Stilltipping3.

• A:Answer Hi Stilltipping3- Thank you for making GE Appliances a part of your home! We know you have choices and appreciate the trust you've placed in us. We suggest our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196DKBB. You'll love the new dark gray, easy-clean porcelain enamel interior with Steam Clean. The Steam Clean feature (found on select microwave models) generates steam to re-hydrate dried spills/splatters making cleaning easier. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Check out the Quick Specs for dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JNM7196DK_C3.pdf - Thanks for reaching out to us! Enjoy! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionOur current microwave model # is JVM1750DP2BB, what is the compatible model now thank you

Asked 8 years ago by Jim1954.

• A:Answer Hi Jim1954- Thank you for making GE Appliances a part of your home! We know you have choices and appreciate the trust you've placed in us. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. The comparable models are GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKWW and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKWW. Model JVM7195DKWW has a dark gray, easy-clean porcelain enamel interior with Steam Clean option. The Steam Clean feature (found on select microwave models) generates steam to re-hydrate dried spills/splatters making cleaning easier. To use, simply press the Steam Clean button, put steam bowl with 1/4 cup of water, press the dial or Start/Pause to start. After Steam Clean, wipe out inside of oven cavity with paper towel or soft cloth. Keep in touch. We are always glad to help make your shopping experience a little easier! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionMy "filter reset" light came on. Where can I buy a replacement filter & does anyone know the part #?

Asked 8 years ago by Heather.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer Hi Heather, I am happy to help. You can purchase a filter through GE Parts. See below: https://www.geapplianceparts.com/store/parts/spec/WB02X11124 I hope this is helpful. We appreciate you checking with us. Lisa from GE Appliances.

  Answered 8 years ago by GE Answers

  
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Q: QuestionIs this the current equivalent of the older model number :: JUM1650WH05 (yes or no) If no, what IS the current version of older model number :: JUM1650WH05

Asked 8 years ago by WG250.

• A:Answer Hello WG250 - Here is the current model that replaced what you have: https://www.bestbuy.com/site/ge-1-9-cu-ft-over-the-range-microwave-with-sensor-cooking-white/5291511.p?skuId=5291511. -TREY@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionI am replacing my GE Microwave /convection oven Model jvm190 with JVM 6175DKBB.The new microwave will be attached to the bottom of a cabinet that is 11" in depth and 29" wide. Will the 11" depth be sufficient for placing the bolts that hold it in place?

Asked 2 years ago by Mundie.

• A:Answer Has not been received or installed yet.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhen replacing an existing microwave with a backsplash installed, it is essential to know the height of the bracket (NOT the microwave itself) so it can be determined if the new bracket will fit in the space of the existing bracket, What is the brckt ht?

Asked 3 years ago by GregInFla.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer My previous GE Microwave had a mounting bracket as you described it which was rectangular with dimensions approximately the width and length of the microwave. This new model has, instead, a mounting plate (see photo) which the back bottom edge of the microwave fits into. It's 30" long and 1 3/4" wide.

  Answered 3 years ago by JeffreyL

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Q: QuestionMy microwave is running but not heating. Has anyone faced this issue? What is the fix?

Asked 4 years ago by Jandee.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave - Black Stainless Steel

• A:Answer I scheduled a call with GE paying $109 just to have the service person take a look. And get this, he said it will cost $531 for the repair! It costs more than the new product. Lesson: Dont buy GE and definitely dont schedule a service call with them!

  Answered 4 years ago by Jandee

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Q: QuestionDo you make a microwave range hood, slate in color, that will fit in a 30" width opening, with the door open 90 degrees? I have a refrigerator side panel on the left side of the opening.

Asked 4 years ago by BaconRoad.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer Hello- Thanks so much for your question. We aren't exactly sure what you are asking in regards to the refrigerator being on the left side of the opening. However, this Over-the-Range microwave is Slate and will fit in a 30" width space. There shouldn't be any issues with the microwave door being open 90 degrees because your refrigerator shouldn't be right next to the microwave. Keep in mind, this should be installed between cabinets above your range. Please feel free to reach out to us directly via a private message on Social Media if you still have questions. Thanks so much! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi, We bought a spacemakerXL JVM1660 microwave oven over 20 years ago and its not microwaving any-more. Can you please tell me what model to get thats the same size and is like the same model as the JVM1660. Thanks

Asked 5 years ago by Hardrocker.

• A:Answer Hi there - Great question! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. To narrow down to the best replacement we would need the complete model/serial numbers for your current unit. Feel free to message us on social media and we'll be glad to assist further. We hope this helps! -Mikayla@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI'm replacing GE Spacemaker over the range microwave model JVM132K 004, with over range model JVM6175DKWW. Will this fit and mount the same, have the same venting, (mine vents internally, not outside, and has a fan with high/low controls?

Asked 5 years ago by Deb98.

• A:Answer Hi Deb98, Thanks for reaching out. We appreciate your continued loyalty with using GE products. We'll be happy to answer your question. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. All of the models also have internal and external venting options. We hope this helps. Best wishes! Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questiongreetings. What are the dimensions of the box the microwave comes in. Need to know if it will fit in my car.

Asked 5 years ago by Box.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hello Box, Thank you so much for reaching out. We do not have that specific information, but we can tell you the dimensions of the microwave are 16 5/16 H x 29 7/8 W x 15 9/16 D. We hope this helps. Best wishes -Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe have a GE Mdl JVM3670sk06 Profile Spacemaker. It's about 8 years old and seems it needs a door latch kit. Will the Mdl JVM6175SKSS need a filler kit to fit in the 36" space. If so where can I get the kit, or does Best Buy carry it? Thanks

Asked 5 years ago by Jim.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Contact GE Appliances at https://www.geappliances.com/ to be sure.

  Answered 5 years ago by ChazzVerified Purchase

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Q: QuestionPicture of Microwave shows a bit lighter from actual color out of box. The Slate Grey is dark. Is there a way to light up the menu buttons that I am not seeing? Display buttons are VERY hard to read. Panel is black and letters are dark.

Asked 6 years ago by Pugmom.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer Hello Pugmom - Congratulations on the new microwave. We apologize if the control panel is hard to read. There is no back light that can be turned on. Keep in touch! - JB

  Answered 6 years ago by GE Answers

  
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Q: QuestionLooking for a replacement for a GE over the range microwave with same mounting PVM1870SMSS

Asked 6 years ago by Bastian.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi Bastian - We are sorry to hear your microwave PVM1870SMSS is no longer working and apologize for any inconvenience this has caused. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for your existing 30" over-the-range model PVM1870SMS. However, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We certainly appreciate your loyalty. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI purchased this microwave from you a few weeks ago but it did not contain an owners manual. Where can I get a copy to have on hand so I can learn all the options on how to use. Thank you, Sheryl

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi - Thanks for choosing GE Model # JVM6175SKSS! We're excited to have you in the family. Here's the link to the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - Many GE Appliances products include a Quick Start Guide only and not a full Owner's Manual; however, Owner's Manuals for GE appliances can be downloaded from our website (GEAppliances.com) at the following link: https://www.geappliances.com/ge/service-and-support/literature.htm - We apologize for any inconvenience this has caused. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi, I have a GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate Model:JVM6175EKES SKU:5268702 and need to replace the light bulb. Which is the correct light bulb to order.

Asked 6 years ago by Alicia.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer Hi Alicia, In order to search for parts, we would need the complete model number of your unit. You can find that complete model number, and then click on the appropriate model through this link: https://www.geapplianceparts.com/store/parts/KeywordSearch?q=JVM6175EKES - Also, if you are wanting to replace the cooktop lights on your microwave, you should be able to do so. However, if a light has gone off in your microwave interior, this would more than likely call for a technician's help. We hope that this helped! Thank you very much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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