A:AnswerHi Green- We apologize for any inconvenience this situation has caused. This is certainly not the evaluation we would expect to hear as we are committed to manufacturing quality appliances for our consumers. We would like to communicate with you directly. Please contact us by email at the following link:
http://www.geappliances.com/service_and_support/contact/ - If the microwave has no power and a blank display, please check the following: Verify that the plug is firmly in the outlet. Check the circuit breaker and reset by turning off for 30 seconds and then back on. If the house has fuses instead of circuit breakers, check the fuse making sure it is not blown. Thanks for reaching out to us. Keep in touch! SUE@GEA
A:AnswerGo to Wirecutter and see what they recommend. I went there and chose their recommendation and bought it and installed from Best buy a month ago very very happy
A:AnswerI don’t really know how to answer what is the best substitute. But, I can tell you that we like the model we have now. It is quiet very efficient.
A:AnswerHello there, we're so sorry to hear that your range is no longer working. This is never what we want to see so we can imagine your disappointment. With that said, we think you'll be pleased to know that all 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave. With this said, we believe this would be a great replacement, but if you want to use the same mounting bracket we suggest purchasing the same microwave. We're wishing you the best and we appreciate your loyalty to us. - Guy@GEA
A:AnswerHi Nicole- We are sorry to hear your microwave is no longer operating and certainly appreciate your loyalty. GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKBB is a nice replacement choice. Both feature Sensor Cooking Controls that sense humidity/steam from foods and automatically adjusts time and power for best results. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Enjoy! SUE@GEA
A:AnswerHello there - thanks for reaching out. This over-the-range microwave was designed by engineers in the United States and is made globally to our specifications. We hope this information is insightful! Let us know if you have any questions in the future - we're always happy to help. Be well, Kelsey@GEA
A:AnswerAccording to the installation instructions for this model, it can be vented into the room. The instructions refer to it also as "RECIRCULATING (Non-Vented Ductless)". Look at the manual to find out how to do this.
A:AnswerHello, it is normal to see some condensation between the door panels, unless the condensation does not dissipate within a reasonable amount of time. Additionally, moisture or steam on the cavity walls during microwave cooking is normal. All these characteristics are not dangerous. To see more information about normal operational characteristics for a microwave, please see this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900 If you need further assistance, please feel free to reach out to us at geappliances.com -Chris
A:AnswerHi Michael5805 - Per the Installation Guide, over- the- range models must be installed 66" from the floor to the bottom of the cabinet that the microwave attaches to. This can also be measured as 30" from the cooktop to the bottom of the cabinet it attaches to. We suggest to view page 7 of the Installation Guide at the following link- MOUNTING SPACE: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Observe all governing codes and ordinances: http://www.ncdoi.com/OSFM/Engineering_and_Codes/Default.aspx?field1=State_Building_Codes_USER&user=State_Building_Codes -
Thanks for choosing GE! Sue
A:AnswerHi lgm39- Thank you for making GE Appliances a part of your home! We know you have choices and appreciate the trust you've placed in us. You can choose any model as a replacement. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Check out our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS. Sensor controls automatically adjusts time and power for delicious cooking results. Also, this model is equipped with our new dark gray, easy-clean porcelain enamel interior with Steam Clean option. The Steam Clean feature (found on select microwave models) generates steam to re-hydrate dried spills/splatters making cleaning easier. To use, simply press the Steam Clean button.
Put steam bowl with 1/4 cup of water. Press the dial or Start/Pause to start. Keep in touch. With so many choices, we are always glad to help make your shopping experience a bit easier! SUEatGEA
A:AnswerHello TC,
Thank you for reaching out to us about this amazing over the range microwave. This is a great question and we are more than happy to help with this. Microwaves have a fan where the internal components are located which will run continuously while the microwave is in operation to constantly circulate the air to cool the working parts. It is normal for the internal fan for the electronics to continue to run for a few seconds after the microwave cycle is complete, even if the door is opened. This fan does not circulate air in the cavity.
There is also an exterior fan on over the range models such as this one. The fan will make noise similar to a vent hood. Note: This fan is controlled by a high/low/off switch but will automatically come on if the cooktop surface transfers significant heat to the microwave. The fan will not go off until the microwave thermostat reaches a lower temperature.
These actions are both normal. We hope this information helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA
