Questions & Answers

Q: QuestionWhat is the fan noise level for each of the exhaust fan selections. Looking for a low noise level fan if this isn’t any suggestions. Thanks

Asked 5 years ago by Gary.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer Hi Gary - The only products currently rated in sones are external exhaust range hoods. Recirculating hoods and most over-the-range microwaves are not rated. The exhaust fan is comparable to undercabinet range hoods. Thanks for considering GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: Questionour current ge , model jvm7195dfiww is rated at 1100 output and 1700 input. is there a model equivalent to this inout and output?

Asked 5 years ago by tm.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer Hi tm - GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKWW is the current model (1000W Output/Electrical Input 120V- Watts 1580). All other models in white are the same except JVM6172DKWW (Electrical Input - 120V Watts 1600). We certainly appreciate your loyalty. Keep in touch! Sue

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Q: QuestionI have modelJVM1640CJ03 bought 11/05 .is the 1.9 CU. FT OVER THE RANGE MICROWAVE USED TO REPLACE IT.

Asked 5 years ago by Ray.

• A:Answer Hi Ray - All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for your existing 30" over-the-range model JVM1640CJ03 ((WxHxD) (in.) 29 7/8 in x 16 3/16 in x 15 5/32 in). We offer GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFCC in bisque. If you are interested in stainless, Model JVM7195SKSS is also a great choice. This model has an easy-clean, dark gray enamel interior with steam clean option and sensor cooking controls. We certainly appreciate your loyalty! Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe have model JVM 7195EK1ES. The panel has quit working there’s power to the outlet but it will not come on. the light nothing. It is dead. It worked fine just a few hours before. Does it have a fuse somewhere?

Asked 5 years ago by Kim.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer Hi Kim - Thanks for reaching out to us and for choosing GE. We are sorry to hear your microwave JVM7195EK1ES is no longer working and apologize for any inconvenience this has caused. We suggest resetting the electronics by unplugging (outlet generally in upper cabinet) or turning off power at the circuit breaker for 30 seconds or so. While microwaves have an internal fuse, it is not consumer replaceable. It could be one of many components. For safety reasons, we offer no do-it-yourself repair advice on microwave ovens due to high voltage (capacitor hold a high voltage charge even after it has been unplugged), complexity of electronic circuitry and special equipment needed to make diagnosis. A qualified GE service technician is required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat does installation cost for an over-the-range microwave ?

Asked 5 years ago by Linn.

• A:Answer My 82 year old husband & I (80) did it. Hardest part was raising it up to hook over the bracket on the wall. Used the bracket already on the wall from the old oven, same brand now 14 years old.

  Answered 5 years ago by Oven

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Q: QuestionHi we are looking to replace our otr microwave GE model PVM2070SM1SS. Is this microwave comparable? I don’t see the melt or soften feature on this model. Also does this unit use the same mounting bracket as our current model? Thanks

Asked 5 years ago by Singer2190.

• A:Answer Hi Singer2190 - We certainly appreciate your loyalty! Yes, Model JVM7195SKSS is a great replacement choice for your current model PVM2070SM1SS. The Melt pad is located under the Popcorn pad near the top below the display. Melt allows for worry-free melting of butter, caramel, chocolate and marshmallows. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Also, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We're glad to have you in the family. Enjoy! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat microwave will replace GE Profile modelPVM2070SMC03

Asked 5 years ago by Bopper.

• A:Answer Hi Bopper - All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model, including model PVM2070SMC03. Check out GE Profile™ 2.1 Cu. Ft. Over-the-Range Sensor Microwave Oven PVM9215SKSS and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS (same exterior dimensions: 29 7/8 in W x 16 5/16 in H x 15 9/16 in D). We love having you in the family! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHi all, what Microwave will replace a GE profile space saver microwave Model No. PNM1871SM3SS< It is no longer being manufactured. Please Help. Rina

Asked 5 years ago by Rina.

• A:Answer Hi Rina - We certainly appreciate your loyalty and suggest GE - 1.9 Cu. Ft. Over-the-Range Microwave Model JNM7196SKSS. This models is factory assembled for recirculating (non-vent). Model JVM7195SKSS is the same except factory assembled for outdoor venting and can be easily converted to recirculating. We love having you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs there an inside cooking light for this unit? also, where is the light under cook top located on this? is it both sides left and right just like my old model JVM1630BB004 which just died on us. Is the wall mount same configuration as this?

Asked 5 years ago by KingofLasVegas.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hi KingofLasVegas - Yes, all GE over-the-range microwaves, including JVM7195BLTS, have interior lighting. Also, the cooktop light is located front center, between the left and right grease filters. Take a look at page 23 of the Use and Care Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40766-2.pdf - When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We suggest viewing the Installation Guide at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - We certainly appreciate your loyalty. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a GE JVM1870SF02 model with recirculating venting. I would to know what GE Model can replace. Also, there is a vent flap on the top face of the microwave that opens when the fan is operating. Does the replacement model have this?

Asked 5 years ago by Kurtis.

• A:Answer Hi Kurtis - It's great to hear from you! We certainly appreciate your loyalty and glad to have you in the family! Comparable models are GE Profile™ 2.1 Cu. Ft. Over-the-Range Sensor Microwave Oven PVM9215SKSS and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS (Model JNM7196SKSS is the same as JVM7195SKS except factory-assembled for recirculating). All models can be converted to recirculating. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Also, current models no longer have an active vent (vent flap that opens when operating). The vent is now located on top of the door. Keep in touch at GEAppliances.com. Enjoy! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes ge make a 1.9 cub ft. That also bakes like my adventium

Asked 5 years ago by Marie.

• A:Answer Hi Marie - We certainly appreciate your loyalty! We offer GE Profile™ 1.7 cu.ft. 120 Volt Over-the-Range Oven with Advantium® Technology PSA9120SFSS (PSA9240SFSS- 240 Volt). We suggest viewing the Quick Specs document at the following link for all product and cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240452_psa9120sf_c3.pdf - We love hearing from you. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI am replacing a JVM1850SM2SS and I would like to know if the mounting bracket will work with the new Microwave - JVM7195SKSS SKU 5291514?

Asked 5 years ago by Edge.

• A:Answer Hi Ed - We certainly appreciate your loyalty! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI accidentally enabled the Lock Control on a GE Microwave model JVM6175SK1SS. How do I turn it off?

Asked 5 years ago by David.

Q: QuestionWhy can I not get this microwave to pop a simple bag of microwave popcorn? It’s the same brand I’ve used for years, and in this microwave, it barely pops and is unevenly cooked. Is there something I am missing? I have never had an issue like this.

Asked 5 years ago by Popcorn.

• A:Answer Hello and thank you for reaching out about your microwave. We are sorry to hear about the issue you have been having with your popcorn. When using the Popcorn automatic feature, the package should be between 2 and 3.5 ounces. If the package is not in this range, please follow the instructions on the packaging. If you find that the brand of popcorn you use under pops or overcooks consistently, you can add or subtract 20-30 seconds to the automatic popping time. Please let us know if you have any more questions. - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this coem with a charcoal filter

Asked 5 years ago by markS.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer Yes, it comes with charcoal filters.

  Answered 4 years ago by DengJieVerified Purchase

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Q: QuestionDoes this microwave vent interior?

Asked 5 years ago by bigmattv.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate

• A:Answer Hello Bigmattv - We appreciate your interest in the over-the-range microwave JNM7196FLDS and we are happy to help! While this model comes from the factory set up for recirculating venting, it can be easily converted to outside venting. We are glad you asked! Thank you for choosing GE Appliances! Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe sensor light for the charcoal filter in the hood came on. I removed the filter and washed it. I then reinstalled back into the microwave. How do I shut off the red light for the charcoal filter?

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for reaching out to us and for choosing GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS. We are happy to provide assistance with the filters. Press the Reset Filter pad on the control panel for 3 seconds to reset the filter light. This model is equipped with optional charcoal filter WB06X10807. If the model is not vented to the outside, the air will be recirculated through this disposable charcoal filter that helps remove smoke and odors. If this model is vented outdoors, the charcoal filter is not necessary. Note: The charcoal filter cannot be cleaned. It must be replaced when it is noticeably dirty or discolored (usually after 6 to 12 months, depending on usage). This model also has reusable metal grease filters underneath. The vent filters should be cleaned once a month, or as needed. There is not a filter light for these grease filters. We encourage you to view pages 20, 23 and 24 of the Use and Care Manual at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40766-2.pdf - We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a model JVM6175sf1ss and need replacement. Recommendations.

Asked 5 years ago by SWEDE.

• A:Answer Hi SWEDE- We certainly appreciate your loyalty and for the opportunity to provide assistance with a replacement microwave. We suggest GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS (easy-clean, dark gray enamel interior with steam clean option) or GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175YKFS (fingerprint resistant stainless). All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes the over the range microwave JVM7195BLTS have sensor cooking? The black, white, slate and stainless from the same JVM7195 indicate yes. Is this a misprint?

Asked 5 years ago by MichaelJohn.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hi MichaelJohn - Thanks for considering GE Model # JVM7195BLTS and for taking the time to bring this to our attention. Yes, this model also has Sensor Cooking Controls that automatically adjusts time and power for easy programming. We apologize for any confusion and inconvenience this misprint has caused. A website correction request will be sent to BestBuy. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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