Questions & Answers

Q: QuestionI have this microwave and it does not heat like it is supposed to. I’m not sure what is wrong with it.

Asked 6 years ago by Chelle.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi Chelle - Thanks for reaching out to us! The microwave cooking wattage is 1000. If you have multiple appliances on the same circuit, this could affect the cooking wattage. The microwave requires a 120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse. Over-the-range models should be on a dedicated circuit. Check out the following link for tips- FOOD TAKING TOO LONG TO COOK IN MICROWAVE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18799 - Also, you may want to follow the below steps to test the performance of your microwave: Place a glass bowl (preferably a 2qt. glass measuring bowl) with 1qt. of water in the center of the microwave cavity. The water must be 59-75 degrees Fahrenheit (15-24 degrees Celsius). Heat the water for exactly 2 minutes 30 seconds on High (this is the default setting). A temperature rise in the range of 28-40 degrees Fahrenheit (15-22 degrees Celsius) indicates that the oven is cooking properly. If you feel that your food is still not cooking properly, then we would recommend having your microwave checked by a service technician. Please schedule an appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI’ve had GE over the cooktop microwaves for 20 years. Want to replace my current model with a slate one. Which models offer the auto nightlight feature on the surface light - as I’ve always had. Thanks!

Asked 6 years ago by Nancy.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate

• A:Answer Hi Nancy - We certainly appreciate your loyalty! While our current over-the-range microwaves offer a night light setting, it is not programmable. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the CFM for this microwave? I did not see it listed in the specs. Thank you.

Asked 6 years ago by JB.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi JB - The unit has a Four-speed, 400-CFM venting fan system to quickly removes smoke, steam and odors from the cooktop to keep kitchen air fresh and clean. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan this be mounted under a cabinet?

Asked 6 years ago by Cul.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer Hi Cul - It can be installed under a cabinet, even if there is not a cooking surface underneath; however, the height clearances must still be met. Over- the- range models must be installed 66" from the floor to the bottom of the cabinet that the microwave attaches to. This can also be measured as 30" from the cooktop to the bottom of the cabinet it attaches to. We suggest to view page 7 of the Owner's Manual- MOUNTING SPACE: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes it need additional kit for outside, vertical venting.

Asked 6 years ago by Barry.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi Barry - The microwave is shipped from the factory to vent out the top (vertically). No kit required. Check out the Installation Instructions for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - All over-the-range microwaves can be vented to the outside using an equivalent total of 140 feet of rigid 3 1/4" x 10" rectangular or rigid 6" round ducting (sold separately). Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: Questionwhere do i need to cut a hole for the microwave power cord at from my over the range microwave. i have a cabinet above where it is going to be placed. Where is the actual location of the power cord on this microwave product model. JNM7196SKSS

Asked 6 years ago by char.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi Char - Thanks for choosing GE! The power cord comes out of the top of the unit on the right side (facing the front of the microwave). It is approximately a 40" power cord (including the plug and base of cord). You can view the top cabinet template at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-41061.pdf - Also, see pages 13-14 of the Installation Instructions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHOW DO I USE THE STEAM FEATURE ON THE MICROWAVE? DOES THE MICROWAVE COME WITH A BOWL FOR WATER? OR WHAT DO I USE?

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer No, the microwave does not come with a bowl for water.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI bought a ge microwave model jvm7195sf1ss December of 2014 and it stopped heating. What should I do?

Asked 7 years ago by Darci.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer This has happened to my previous 3 microwaves over the years. Each time, it was something called a magnetron. It is a very expensive part - usually over 100.00 for just the part. To me, it isn’t cost effective. Microwaves seem to last only 3-4 years. We have just replaced them, but will no longer buy the fanciest ones. We have been lucky to find great deals on open box items.

  Answered 7 years ago by AnonymousVerified Purchase

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Q: QuestionIn the GE Microwave, model JM7195SK3SS. A small cardboard cover is connected to the interior right wall with a screw. Looks like they forgot to attach a plate or something. Is this an error? Can't imagine this cardboard piece holding up over time.

Asked 7 years ago by JEMML.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi JEMML - The cardboard cover on the right top or side wall of the microwave interior is there by design. The cardboard (mica) covers the waveguide system that feeds microwave energy into the cavity and should not be removed. The microwave should not be used for any function if this cardboard cover is not in place. If removed, it would require service to replace. To clean, follow the instructions in the owner's manual for cleaning the interior of the oven. The same instructions apply. MICROWAVE CLEANING RECOMMENDATIONS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17377 - Thanks for choosing GE. We're glad to have you in the family. Enjoy! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat replacement lights does it require?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi - Cooktop Light/Night Lights are plug-in (2-prongs- not screw-in) halogen bulbs (120 volt, 40 watt max.)- Part #WB08X10051. See page 23 of the Owner's Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40766-2.pdf - Purchase replacement bulbs online at GEApplianceparts.com - Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhere is the vent located?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi - All GE over-the-range microwave ovens are designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). We suggest to view page 11 of the Installation Instructions at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - You can also view Quick Specs for all product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM7195SK_EK_C3.pdf - Thanks for viewing GE! Keep in touch- Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes this oven feature "express cooking", i.e., press "2" and it cooks at full power for 2 minutes?

Asked 7 years ago by Daniel.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black

• A:Answer Yes, it does, up to 5 minutes.

  Answered 4 years ago by Microwave

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Q: QuestionI am trying to find a microwave that will fit a 29.75" opening, but in my shopping I have found that most microwaves are 29.875" wide. The dimensions on this one are listed as 29.75" wide, but it says for a 30" opening. Is it really 29.75" wide? Thanks!

Asked 7 years ago by Sallylyn77.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer They are not all the same width. Whoever made the cabinet opening in my house did not make it 30 inches wide. It is a little narrower and a standard 29 7/8 microwave is too wide. A 29 3/4 microwave is a very snug fit. I would double check the size of the opening. It should be 30 inches. Good luck.

  Answered 5 years ago by Lastresort

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Q: QuestionIs it factory set for recirculating venting?

Asked 7 years ago by Tibia.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Attachments are included for either venting style

  Answered 7 years ago by tqlynchVerified Purchase

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Q: QuestionDoes this model have a 30 second quick start button?

Asked 7 years ago by 1952.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer Hi 1952- Yes! This model has "Add 30 Sec" option. You can use this feature two ways: „ It will add 30 seconds to the time counting down each time the pad is pressed. It can be used as a quick way to set 30 seconds of cooking time. Thanks for choosing GE. Enjoy! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionHi, does the GE 7195 microwave need to be vented outside or can it be used as is?

Asked 7 years ago by allwhldrv.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer The only thing that actually 'vents' air from a microwave is the Vent Fan. That fan must be connected to an exhaust outlet and it is turned either On or Off from the front control panel. But, Yes, you can definitely cook in the microwave without turning the vent fan on.

  Answered 7 years ago by VentingVerified Purchase

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Q: QuestionI need to replace my XL1800 Spacemaker (JVM1850CD). It is white and mounted over an oven. It seems to vent forward (into the kitchen) and definitely not out of the house. Is the JNM7196DKWW a close replacement? Would it use the same mounting?

Asked 7 years ago by SMSimon.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - White

• A:Answer Yes, this model does not need to be vented outdoors .

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI've noticed that if the glass turntable is not exactly on the rotating rack it makes a horribly loud noise. Is that by design? Do I need to call someone to fix? Thank you.

Asked 7 years ago by Gigi.

• A:Answer Hi Gigi- You will need to make sure the turntable is seated properly. If it continues to make the mentioned loud noise when seated properly, please contact GE Appliances Factory Service at 1-800-432-2737 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Thanks for reaching out to us! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes it have a 90degree, zero clearance door?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer Hi - The microwave does not have a zero clearance door. Minimum distance from door hinge side to adjacent wall should equal 1/2". We encourage you to view the Quick Specs at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM7195DK_C3.pdf - Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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