Questions & Answers

Q: Questiondoes the height measurement include the overhang of the light or is light in addition to the 16 1/2" H ?

Asked 3 years ago by Brian.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello and thank you for inquiring about this great microwave! We're happy to let you know that the height measurement does include the overhang of the light. 16&1/2" is the total height of the unit. If we can answer any additional questions you have, please come back, and let us know as we're always happy to help. -Kacie@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHi.. Is model # jnm7196sk3ss and model # jvm7195skss The same unit? Can the second model # listed fit in the same place if I remove the first model listed? Thanks.

Asked 3 years ago by James.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hey there and thanks for this great question. While these units aren’t exactly the same, they do have the same dimensions and will fit in the same space. If we can help with anything else, please let us know! Thanks for being part of the GE Appliances family. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionhow much does it cost for installation

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer You can do yourself if you are hands-on. I did mine.

  Answered 3 years ago by User1

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Q: QuestionIs there any help to replace old microwave if I by this new microwave

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer You can have it installed by BestBuy. They will remove and haul away the old one and will install the new one. It costs a little extra but worth it.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhat kind of lighting is underneath what type bulbs?

Asked 3 years ago by Rich.

• A:Answer Hello - Thanks for reaching out about this microwaves light source. The cooktop lighting uses a three setting (Bright/Night/Off) Halogen light bulb (WB36X10213). The interior lighting uses an incandescent light bulb (WB36X10003). We sure hope this helps! Have a great day. -Shayla@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat color is the handle?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate

• A:Answer Hey there, Thanks for reaching out to us today. The handle color is Black Stainless. We hope all is well! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the dark part around the door/control pad black or dark gray on the stainless steel model?

Asked 3 years ago by Jay.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Sort of a dark gray color. The only true black is the area for the clock/status display. From a distance it does look black.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI have a 36" MW now does this some with side panels and if not how do i get them?

Asked 3 years ago by B.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer We appreciate your interest in this wonderful microwave. We have an optional filler kit that can be purchased separately and is model JX36BSS. We’re here if you have any additional questions. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have a 29 1/2 × 16 1/2. Will this one fit

Asked 3 years ago by Sean.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Yes, but it is only 15 1/2

  Answered 3 years ago by BestBuy

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Q: QuestionI need to replace my GE over the range microwave. Model no. JVM1950SR1SS. What models are suitable replacements with the same dimensions? Thanks

Asked 3 years ago by Harry.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Almost all over the range microwave have similar dimensions. The difference s are often in the wall mounting bracket’s. You will likely have to remount the new dedicated bracket that comes with your new unit as the old may not fit.

  Answered 3 years ago by Anonymous

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Q: QuestionI need to replace my GE microwave JNM1953SF1SS whose dimensions are 16.5 x 29.75 x 15.50 What do you recommend? It "just" fits in the cabinetry space with no room to spare.

Asked 3 years ago by Melle.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello there, thank you for taking the time to reach out with this excellent question. Both of these microwaves have similar dimensions, but we would recommend double checking the installation instructions to make sure all clearance requirements can be met. More information on this can be found on page 7 of the installation instructions, linked here: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/b742e252-a892-463f-b5c2-0900348def56.pdf - We hope this helps, and please feel free to reach out with any additional questions you may have for us in the future. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionis this the correct model to replace the GE Adora with serial number of TV223879B?

Asked 3 years ago by Ronin.

• A:Answer Hello. Thanks for checking with us! Model JVM7195SKSS would be the closest replacement, but all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWE CURRENTLY HAVE PVM9195DF1CC AND WANT TO MAKE SURE WE GET A COMPARABLE REPLACEMENT. PLEASE LET ME KNOW AS SOON AS POSSIBLE. THANKS BEBE

Asked 3 years ago by BEBE.

• A:Answer Hi there, thank you for the question. The dimensions of this replacement is quite similar, with the notable difference of it being about 1/4" shorter than you previous unit. As long as all of the clearances and installation requirements are met, this microwave will work wonderfully. We recommend checking out the installation instructions, especially page 7, for more information. This can be found here: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/0a7b21f9-9d0c-4603-92ac-485d94d13f8d.pdf - We hope this helps, and please feel free to reach out with any additional questions you may have. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow do you unlock the microwave after control locking it

Asked 3 years ago by Joyce2l.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hey there! To lock or unlock the microwave, simply press and hold Set Clock for about 3 seconds. You’ll know the microwave is unlocked when LOCKED disappears from the display. We hope this helps! If you need anything else, we’re always here for you. Have a great day. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionkey pad not working

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black

• A:Answer Hello- Thanks for reaching out. We are sorry to hear you are having this issue with your key pad. We are happy to help! Your microwave has a Child Lock-Out feature that might be set. Press the Set Clock for about 3 seconds. Please review page 14 in your manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000093-1.pdf&_ga=2.109551233.565078115.1653323981-286710438.1648489339&_gac=1.220455468.1649717591.EAIaIQobChMImZ3M7YyN9wIVnGxvBB01OgI6EAAYASAAEgI88_D_BwE If you still have issues, please reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhich model replaced the PVM1995SF1SS?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello- Thanks so much for your question. The model number you provided isn't showing valid, however you may be referring to model number PVM9195SFSS. There isn't a direct replacement but the following models would be comparable. Model PVM9005SJSS has a different style control panel but it would be a nice replacement. Also please take a look at model PVM9215SKSS. https://www.bestbuy.com/site/compare?skus=4321128,5439301 If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI am replacing my ge jvm7195skss manufactured in 2017 with a new one of the same model. Can I use the same mounting bracket that is currently fixed to the wall?

Asked 3 years ago by Keith.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer I had an older model that I was replacing and they did end up changing the brackets. I asked about it and they explained that while they might have been able to use the older brackets, the ones that went with this unit were a slight upgrade.

  Answered 3 years ago by NicklausVerified Purchase

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Q: QuestionDoes model:JNM7196DKBB black have a shiny or mate finish?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black

• A:Answer This is a great question and we appreciate you asking! The Black finish on this microwave is more glossy than matte. If you have any other questions for us, please let us know! We're here for you. -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionShipping to Wisconsin?

Asked 3 years ago by craig.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black