A:AnswerHello, that's a great question! We apologize for any confusion. The model is the same, but the extra 6 is an engineering code. For example, if you needed an extra part, searching for the model number that is on your microwave would allow you to see the part breakdown for your specific model. We hope this helps!-Kianna@GEA
A:AnswerHi - Thank you for your interest in a new GE Appliances microwave. This is a great model to consider as a replacement with respect to capacity and features. As you have discovered our current models fit in a 30" wide opening. You will also need the JX36BSS filler kit to fill in the additional 3" opening on each side of the microwave. Please contact the store directly for pricing information for the products and installation. We wish you all the best! Kind regards - Vikki@GEA
A:AnswerHi - Thank you so much for your interest in a new GE Appliances over-the-range microwave. This model offers a single light to provide lighting for the cooking surface below. We are glad you checked with us. Kind regards - Vikki@GEA
A:AnswerThank you for asking this great question! Depending on the space available, this jnm7196skss should work well as a replacement unit! Please keep in mind that this microwave is roughly 1/4th of an inch deeper than your current unit, as well as 1/10th of an inch shorter. We hope this helps, and if you need any additional information, please reach out to us on social media. All the best – Matthew@GEA
A:AnswerAll I can say is that it is NOT normal for me. Ours is vented from the outside and as far as I can tell, little or no air is coming out from the vent.
A:AnswerHello and thank you for inquiring about this great microwave! We're happy to let you know that the height measurement does include the overhang of the light. 16&1/2" is the total height of the unit. If we can answer any additional questions you have, please come back, and let us know as we're always happy to help. -Kacie@GEA
A:AnswerHey there and thanks for this great question. While these units aren’t exactly the same, they do have the same dimensions and will fit in the same space. If we can help with anything else, please let us know! Thanks for being part of the GE Appliances family. -Gina@GEA
A:AnswerYou can have it installed by BestBuy. They will remove and haul away the old one and will install the new one. It costs a little extra but worth it.
A:AnswerHello - Thanks for reaching out about this microwaves light source. The cooktop lighting uses a three setting (Bright/Night/Off) Halogen light bulb (WB36X10213). The interior lighting uses an incandescent light bulb (WB36X10003). We sure hope this helps! Have a great day. -Shayla@GEA
A:AnswerWe appreciate your interest in this wonderful microwave. We have an optional filler kit that can be purchased separately and is model JX36BSS. We’re here if you have any additional questions. -Gina@GEA
A:AnswerAlmost all over the range microwave have similar dimensions. The difference s are often in the wall mounting bracket’s. You will likely have to remount the new dedicated bracket that comes with your new unit as the old may not fit.
A:AnswerHello there, thank you for taking the time to reach out with this excellent question. Both of these microwaves have similar dimensions, but we would recommend double checking the installation instructions to make sure all clearance requirements can be met. More information on this can be found on page 7 of the installation instructions, linked here: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/b742e252-a892-463f-b5c2-0900348def56.pdf - We hope this helps, and please feel free to reach out with any additional questions you may have for us in the future. -Elliot@GEA
A:AnswerHello. Thanks for checking with us! Model JVM7195SKSS would be the closest replacement, but all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerHi there, thank you for the question. The dimensions of this replacement is quite similar, with the notable difference of it being about 1/4" shorter than you previous unit. As long as all of the clearances and installation requirements are met, this microwave will work wonderfully. We recommend checking out the installation instructions, especially page 7, for more information. This can be found here: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/0a7b21f9-9d0c-4603-92ac-485d94d13f8d.pdf - We hope this helps, and please feel free to reach out with any additional questions you may have. -Elliot@GEA
A:AnswerHey there! To lock or unlock the microwave, simply press and hold Set Clock for about 3 seconds. You’ll know the microwave is unlocked when LOCKED disappears from the display. We hope this helps! If you need anything else, we’re always here for you. Have a great day. -Gina@GEA
A:AnswerHello- Thanks for reaching out. We are sorry to hear you are having this issue with your key pad. We are happy to help! Your microwave has a Child Lock-Out feature that might be set. Press the Set Clock for about 3 seconds. Please review page 14 in your manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000093-1.pdf&_ga=2.109551233.565078115.1653323981-286710438.1648489339&_gac=1.220455468.1649717591.EAIaIQobChMImZ3M7YyN9wIVnGxvBB01OgI6EAAYASAAEgI88_D_BwE If you still have issues, please reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
