A:AnswerHi - Thank you for your interest in this beautiful feature-packed over-the-range GE microwave. With the use of the approved optional filler kit - JX36BSS, this model is designed and approved to replace your existing 36" wide model microwave. This model is a great choice and will be a beautiful addition to your kitchen. We appreciate your loyalty to our brand! Vikki@GEA
A:AnswerHello, and thanks for your interest in this microwave! We appreciate you reaching out to us and can advise the net weight of the microwave is 55 lbs. We hope this over-the-range unit will be a good fit for your home! We are happy to help with any other questions or concerns. All the best! -Sarah@GEA
A:AnswerWe personally replaced our old microwave with the new one by simply following the instructions that were included. Best Buy offers professional installation
for a fixed price if you do not feel you could handle the installation.
A:AnswerHello there - This is a really good question! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We're so glad that you checked! -Mikayla@GEA
A:AnswerHi there, we appreciate you reaching out to us. Yes, the charcoal filter for this microwave (WB02X10956) can be purchased on our parts website or at a GE Appliances dealer. In addition, the charcoal filter should be replaced when it is noticeably dirty or discolored. Lastly, the fan is designed to help protect the electronic components and help the cooking area get rid of excess heat, but it's not specifically manufactured to purify cooking odors. We hope this is all useful information and we're wishing you the best. - Guy@GEA
A:AnswerMy GE Profile Microwave is Model number JVM7195SK6SS and the light turns on when I open the door. I searched for your model number and couldn't find an exact match. However, when you open the microwave door and look at the same sticker where your model# was located you should see a QR code. Your mobile phone's photo app should recognize the QR code and offer to take you directly to your microwave's page on GE's website. See if they have a video or perhaps the manual addresses the light.
I too would expect any microwave with a light to turn on when you open the door.
A:AnswerHi - Thank you for choosing a new GE microwave for your home. The step-by-step instructions for the installation of the filler kit does come with the kit and is available online. It does not appear to be difficult to install. You will install the filler kit on the microwave prior to the installation of the microwave itself. If you have additional questions or concerns, reach out to us on social media. All our best! Vikki@GEA
A:AnswerHi! Thanks for asking, we'd be more than happy to help. We're sorry to hear about your sensor malfunctioning, we can understand how that would be frustrating. We took a look and are seeing that your current model, JVM7195SKSS, is still being manufactured. We hope this helps! Best wishes. -Michael@GEA
A:AnswerHello,
Great question! We're sorry to hear about your previous model but we'd be happy to help find a replacement. We think PEB7227DLBB would be a great upgrade! It has built in capability, is similar in size and is the same color. You can see this microwave oven and it's Trim Kit (JX7227DLBB) here:
https://www.bestbuy.com/site/ge-profile-2-2-cu-ft-built-in-microwave-black-on-black/5958622.p?skuId=5958622
Trim Kit:
https://www.bestbuy.com/site/ge-27-built-in-microwave-trim-kit-black/6083584.p?skuId=6083584
Thanks for letting us help. Have a wonderful day!
-Sylvia@GEA
A:AnswerHi,
Thanks for asking! We appreciate you choosing GE Appliances and we're happy to help. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Let us know if you have any more questions. Take care!
-Sylvia@GEA
A:AnswerYou might need to purchase a replacement vent directly from GEappliances.com if the flap is too pinched to move - if you need the flap. My old microwave that came with the house did not have a vent bracket at all - it simply blew air into the cabinet space above it and ultimately out the exhaust vent - not ideal but in hindsight I didn't notice anything bad in the short 2 years the old microwave worked. My new microwave is the same as yours and I now have a working flap installed, and on windy days I can hear it slapping around. Two take-aways from that. 1. It does block outside air from back-drafting into the house (my house's vent has a screen on the outside but no flap). 2. The metal microwave flap can be noisy at times. If your house has a flap externally then you probably don't need the microwave's flap.
When I installing my microwave I noticed its vent was much smaller than the large gap in the cabinet above it. Instead of somehow joining the two sizes together I used double-sided tape to attach foam insulation on top of the microwave - surrounding the microwave's exhaust and as wide as the cabinet gap - which creates a seal against the cabinet above it so exhaust from the Microwave has nowhere to go but directly through the house's exhaust vent.
A:AnswerHey there,
We appreciate your interest in a new GE microwave! We'll be happy to help find a replacement! If you are looking for an over-the-range model, we'd recommend model JVM6175DKBB with its handy melt setting. The model you listed is a countertop model with built-in capabilities, so the best comparison would be model PEB9159DJBB. We hope these selections are to your liking. Keep in touch! Mike@GEA
A:AnswerGreetings,
We appreciate you asking about this awesome microwave! The LED display color is white. Let us know if you have any other questions. Stay safe! Mike@GEA
A:AnswerHey there,
Thanks so much for choosing GE and for your loyalty. We certainly appreciate it. You will need to purchase an additional filler kit for 36" openings. The part number is JX36DSS. Be sure to stay in touch! Mike@GEA
A:AnswerHello,
Thanks so much for reaching out and for your interest in a new GE microwave! We'll be happy to help you find a replacement! While we no longer make 1100 watt models, we do have models that are 1000 watts. One such model is JNM7196SKSS. Please note that you will need the appropriate filler kit for 36" openings such as JX36DSS. Let us know if this model is right for you. Take care! Mike@GEA
