A:AnswerThe cooktop light is at the front edge of the bottom of the microwave. For a helpful illustration, see page 18 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. The light bulb is a 120-volt, 50-watt (max) halogen bulb. A replacement bulb is part number WB02X35488 and can be purchased on our GE Appliances Parts website or by calling our parts team at 1-877-959-8688 M-F 9AM-7PM EST. Lauren@GEAppliances
A:AnswerYes, all 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. However, we do recommend that you measure your space and ensure that it meets all requirements for this model. The installation requirements can be viewed in the “Mounting Space” section on page 6 of the Installation Instructions (which can be viewed at the bottom of the Features tab on the product page of the Best Buy website). Lauren@GEAppliances
A:AnswerThere is an optional side filler panel kit (part number JX36BSS), but there is no trim kit designed for use with this microwave. - Julia@GEAppliances
A:AnswerWe're happy to assist you. When the specifications from one model to the next (CFM rating, venting type and duct length) are the same, you can expect the sound level to be the same or similar as well. -Vikki@GEAppliances
A:AnswerOur current over-the-range Advantium is model PSA9120SPSS. While it will fit in the same space, we recommend using the mounting bracket and hardware that will be packaged with the new unit. -Vikki@GEAppliances
A:AnswerThis model is a comparable replacement model. It offers 1.9 u. ft. capacity as does your existing model.. The product dimensions are fractionally different in the height and depth. Be aware, we always recommend using the mounting bracket and hardware packaged with the new microwave. -Vikki@GEAppliances
A:AnswerWe are sorry to hear your microwave is no longer heating. We recommend making sure your power level is set appropriately. To check the power level, press Cook Time and enter 1 minute and then press power level and select 10 and press start. If your power level is set appropriately already, we recommend reaching out to Bodewell service by calling 1-833-426-3393. Joyce@GEAppliances
A:AnswerWhen replacing an Over-the-Range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts and exhaust adapter should also be used. -Don@GEAppliances
A:AnswerWe no longer manufacture 36-inch microwaves but some of our 30-inch models offer an optional filler panel. This model's side filler panel kit is JX36BSS. You can view how it will look on our geappliances.com website.
A:AnswerFull installation instructions can be viewed on the JVM7195RWSS product page of our GE Appliances website. For more information regarding professional installation, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. Lauren@GEAppliances
A:AnswerYes, this unit comes with a one year limited manufacturer warranty. For more details, please review the "GE Appliances Microwave Oven Warranty" section on pg. 27 of the Owner's Manual.
A:AnswerPlease reach out to us on any of our GE Appliances social media accounts with the model number of your range so we can best help you in finding the perfect microwave!
