A:AnswerHello CleanComfort - Thank you for your question; we are happy to help! Current appliances have a data port (like an RJ jack or ethernet port) that allows the appliance to be tested or serviced more easily. This port is used by GE Appliances factory technicians to plug in their diagnostic equipment when needed. If the model has optional WiFi Connect capabilities, it is also where you plug in the optional Wifi ConnectPlus module. We are glad you checked. Olga
A:AnswerHi SpecialK - The washer has 1 Wash/Spin Speed. Delicates is same speed as Whites / Colors, but with a softer agitation pattern. It reverses agitation direction less often (less strokes per minute) and turns in a smaller arc before reversing. We suggest to view page 7 of the Use and Care Manual for a description of each wash cycle: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF - Keep in touch! Sue
A:AnswerHi - The maximum allowable length of the exhaust system depends upon the type of duct, number of turns, the type of exhaust hood (wall cap) and all conditions noted on the chart provided on page 13 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - Thanks for your interest in GE! Sue
A:AnswerHi JC - The unit is 30 7/8" deep. For side venting, 3 additional inches of room depth are needed versus the unit depth shown in the manual. The vent needs to go down first and then to the left or to the right. One elbow (plus the straight ductwork) is enough to make the side venting. We encourage you to view page 3 of the Quick Specs at the following link for clearance requirements: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUD27ESSM_27GSSM_C3_17.pdf - You can also view the Installation Guide at the following link (See page 3): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - Thanks for your interest! Sue
A:AnswerHi Jenni - Thanks for choosing GE! Unfortunately, we do not offer any type of kit for sink faucet connection. The washer requires separate Hot/Cold water connections and a drain connection as shown in the Installation Instructions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - We offer GE® Space-Saving 2.8 cu. ft. Capacity Portable Washer with Stainless Steel Basket GNW128PSMWW. Included Unicoupler allows you to quickly connect the washer hoses to a standard kitchen or bathroom sink. This washer can be paired with GE Spacemaker® 240V 3.6 cu. ft. Capacity Stationary Electric Dryer DSKS433EBWW or GE Spacemaker® 120V 3.6 cu. ft. Capacity Stationary Electric Dryer DSKS333ECWW. Optional Stacking Kit DSDR24F sold separately. Thanks for checking with us! Sue
A:AnswerHi - Thanks for your interest! It is not possible to determine the product failure rate, lifespan,life expectancy, or life cycle of an appliance, even an approximate age. There are many variables involved, like: frequency of use, type of use, location of appliance (ex. high humidity; near the ocean; etc.), care, and maintenance. We are very interested in supplying consumers with a quality product that delivers the expected performance. You should expect many years of service from your GE Unitized Laundry Center. For best performance, check out the Care and Cleaning section of the Owner's Manual included with the unit or online: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF - Keep in touch at GEAppliances.com - Sue
A:AnswerThe total distance from the back wall to the front of the unit is 36 inches, bot keep in mind that the washer unit extends further out than the dryer portion
A:AnswerHi - Unitized washer dryer units only have one power cord. There is not a separate cord for the washer and the dryer. Electric models should be connected to a dedicated 240V or 208V 30-amp time-delay fuse or circuit breaker. The 240/208V will power the dryer, and the unit internally steps it down to 110/120V for the washer. The power cord is sold separately. You can also view the Installation Guide online: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - Thanks for choosing GE! Sue
A:AnswerHi JanRob - Thanks for reaching out to us regarding your dryer. If the dryer shuts off prematurely, it may be overheating. We suggest to check the venting system. It may be restricted, incorrect type or too long. Please view the following links for tips- Dryer Hot: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18709 - THINGS TO CHECK FOR A DRYER VENTING ISSUE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21557 - Also, view the Quick Specs for recommended exhaust length: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUD27ESSM_27GSSM_C3_17.pdf - If you need further assistance, please schedule an appointment online at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). Keep in touch! Sue
A:AnswerHi Elle - Thanks for your interest in GE! The internal temperature of a dryer may be affected by several variables. Some of these variables are: 1. Load Size and Dampness. The combination of these two factors determines the amount of Heat Sink. Heat Sink is the cooling action taking place when the clothes give up their moisture to the hot air stream that is flowing through the dryer drum. 2. Room Temperature. A dryer pulls air in and heats it up to help dry the clothes. Hence, the air temperature of the room may effect the outgoing temperature in the dryer. 3. Air Flow. Restrictions in air flow such as long vents, vinyl flexible ductwork, or lint build up will cause heat to rise rather than following its designed air flow pattern. When this occurs, safety thermostat(s) will sense the high temperature building within the drum and cycle the heat source off until the excessive temperature has subsided. Following temperatures represents outlet thermostat set points and not the air temperature in the drum. Medium and High Heat have the same outlet thermostat temperature set points however, their technical applications are different: Low Heat (Delicate/Gentle): 125°F; Medium Heat
Permanent Press) 135°F; High (Normal/Cottons) 135°F. Timed Dry will automatically dry on High Heat. We suggest to view page 14 of the Owner's Manual for assistance with cycle selections: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-3.pdf - Keep in touch at GEAppliances.com - Sue
A:AnswerHi Summer - Thanks for reaching out to us regarding your GE laundry center. We suggest to reset the electronics. Unplug washer, wait 2 minutes, plug back in and press Start. If you still have difficulty, make sure cord is plugged securely into a working outlet. Turn power off at the circuit breaker for 30 seconds or so. This appliance should be connected to an individual, properly-grounded branch circuit with 240V or 208V
single-phase 60 Hz electrical service and should be protected by 30-amp time-delay fuses or circuit breakers. Here's the link to the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-3.pdf - To schedule service online, visit GEAppliances.com/service or call 800.GE.CARES (800.432.2737). Keep in touch. We are always eager to help! Sue
A:AnswerHi PC - Thanks for choosing GE. We are sorry to hear of the difficulty with the washer. Turn the WASHER CYCLES
knob to “wake up” the washer before each use. The LED lights will turn on when the washer is awake and ready to use. Select desired wash cycle, close the lid and press the Start button. If the Status lights are blinking, the operation of the washer has been paused. To resume operation press the Start button (the lid must be closed). The lid must be closed to continue filling when Precise Fill is selected. Here's the link to the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-3.pdf - For further assistance, we encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online at GEAppliances.com/service - We apologize for any inconvenience this has caused. Keep in touch at GEAppliances.com - Sue
