A:AnswerHi there! We appreciate your question and recent purchase. We're sorry that your range is not turning off whenever you press Cancel/Off. We see how this can be frustrating. This control cancels ALL oven operations except the clock and timer. If it is not doing this, we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Stay safe! Emily@GEA
A:AnswerHello and thank you for the interest in this amazing wall oven. We are always happy to help.
Yes, this oven will work on a 208/220/240V outlet. The installation will require a 20 amp breaker.
Please let us know if you have any more questions. - JB
A:AnswerHi BirdLover! Thank you for your question! Preheating is very important when baking at temperatures above 275 degrees or when baking items with short cooking times, such as cakes, cookies, biscuits and other pastries. Although preheating is not needed for meats, poultry, casseroles, when roasting or when cooking complete meals, it is recommended. During Preheat, the Bake and Broil elements come on to quickly heat the oven. - Some ranges and wall ovens have Preheat indicator lights or have a Preheat signal to let you know when to place the food in oven. There are two types of Preheat: -Preheat signals when the set temperature is reached: This is found most often on models with a preheat indicator light, but also on some models with a beep. Preheat takes approximately 10-20 minutes depending on model. -Preheat signals when the temperature is hot enough to add food: Found on newer models with an audible Preheat signal. Preheat will signal at about 5-7 minutes. The oven is not at the set temperature; however, the oven is hot enough to add most items that require a pre-heated oven. -For those models that do not have a Preheat indicator light, wait approximately 10-20 minutes to allow oven to preheat. Time will vary depending on your model. We hope that this helps! Stay safe. -Michael
A:AnswerHi Rick - Thanks for viewing GE Model JTS3000DNBB! The oven is equipped with never scrub, heavy-duty racks that are engineered to withstand a self clean cycle. ?They are made of heavy-gauge steel, electronically welded, and porcelain enamel coated. Play Video: https://www.youtube.com/embed/fgSlNV76Fvw?rel=0 - Keep in touch at GEAppliances.com. Sue
A:AnswerHi ELLY - Thanks for reaching out to us! We certainly appreciate your loyalty. Yes, GE 30" Built-In Single Electric Wall Oven Model JTS3000SNSS can be installed in the same 30" cabinet as your current GE® 30" Built-In Single Wall Oven Model #: JTP15WDWW. For peace of mind, GE wall ovens are guaranteed for an exact fit or GE Appliances will pay up to $300 toward modifications. See offer criteria and details: https://www.geappliances.com/content/migrated-ge/wall-oven/79756_built_in_ge_rebate.pdf - Also, we suggest the following 30" cooktops: GE Profile™ 30" Built-In Tri-Ring Gas Cooktop with 5 Burners and Optional Extra-Large Integrated Griddle Model #: PGP9030SLSS, GE Profile™ 30" Built-In Gas Cooktop with 5 Burners and Optional Extra-Large Cast Iron Griddle Model #: PGP7030SLSS and GE® 30" Built-In Gas on Glass Cooktop with Dishwasher Safe Grates Model #: JGP5530SLSS. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue
A:AnswerHi Roxi - Thanks for viewing GE Model JTS3000DNWW! This model has an electronic white glass touch control panel and white glass door. The middle LED display is not white glass. Keep in touch at GEAppliances.com. Sue
A:AnswerHi David - Thanks for choosing GE! You can certainly use a same-size rack from an older GE wall oven in your new wall oven. We suggest viewing the following link- RANGES AND WALL OVENS - USING ALUMINUM FOIL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17043 - Keep in touch at GEAppliances.com. Sue
A:AnswerDear Valued Home Depot Customer, To better answer your question, please contact the HD.com customer service department at 800-430-3376, call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question. Sue
A:AnswerHi Thea - Thanks for choosing GE Model # JTS3000SNSS! All electric wall ovens must be hard-wired (direct-wired) into an approved junction box. A plug and receptacle is not permitted on these products. Ovens come equipped with a 40” or 54” long conduit. We suggest viewing the Installation Guide at the following link for complete details:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11161.PDF - We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHi EBbs - Thanks for considering GE Model JTS3000SNSS! There would be no disadvantage or performance issues when stacking JTS3000SNSS with GE Profile™ 30 in. Single Wall Oven with Advantium® Technology PSB9120SFSS (120V) or GE Profile™ 30 in. Single Wall Oven with Advantium® Technology PSB9240SFSS (240V). This is a popular installation. The Advantium® may be installed directly into a 30" wide oven cabinet with standard installation. We suggest viewing page 6 of the Installation Guide at the following link for details (PSB9120SFSS): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-2000001-5.pdf - We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerWe bought this Oven 0n 9/29, it has not yet been installed by Best Buy and after two "systemic errors" regarding appointments and more, we were finally informed last night on 11/19 that they in fact are unable to install and we would have to arrange ourselves. Meanwhile they have been paid and the price we paid has dropped by $200. This is not the way for Best Buy to maintain a customer. No help at all from them!!
A:AnswerHello Howdor,
Thanks for reaching out. We're happy to answer your question. If you would like to purchase additional parts for your oven, please contact our parts store. We hope this helps. Best wishes. Mike@GEA
A:AnswerI can’t give you my opinion about the appliances oven because it was purchased in February 19! I still haven't received the item. I Been waiting and waiting it’s ridiculous I need to complain to the CEO. No one can tell me where my item is. They keep rescheduling delivery date.
A:AnswerHi Sarah - We certainly appreciate your loyalty! We do not test new cooktops and wall ovens with older appliances, so combinations of current/old models are not considered UL approved. So that we can better assist you, please reach out to us at GEAppliances.com with your appliance model number. Keep in touch. We are always glad to help! Sue
A:AnswerHi Joan - Yes, this wall oven offers self-clean with optional steam clean so you can choose how you want to clean your oven. Play Video: https://www.youtube.com/embed/VGuEFsHvKd4?rel=0 - Also, say goodbye to scrubbing thanks to never scrub heavy-duty racks, engineered to withstand a self clean cycle. Play Video: https://www.youtube.com/embed/fgSlNV76Fvw?rel=0 - You'll love your choice! Keep in touch - Sue
