A:AnswerHello- We appreciate your question and your interest in this cooktop. This does have an electronic ignition and you have to push the knob in and turn it to the LITE position. You'll hear a clicking noise...the sound of the electric spark igniting the burner. When one burner is set to the LITE position, all the burners will spark. This is normal. If you have any additional questions, please let us know. We are here to help! Joyce@GEA
A:AnswerHi there, and thanks for your interest in this cooktop! We know how important color is when choosing an appliance and are glad to assist. Regrettably this cooktop is only available in stainless steel or black at this time. We apologize for any inconvenience this may cause, and will send feedback to our Cooking Products Design team. We are happy to help with any other questions or concerns, and wish you all the best! -Sarah@GEA
A:AnswerHi - Thank you for your interest in a new GE gas cooktop. We initially introduced this model in the Fall of 2017. We've received no indication at this time of the intent to discontinue this model. If the business makes the decision to discontinue this model, repair parts will continue to be available for a number of years. We do hope you choose GE for your home. All our best! Vikki@GEA
A:AnswerCheck your existing box that sits below counter, top fit but had to make some adjustments for base to sit in countertop. Original cabinet and counter was custom fit.
A:AnswerHi Indicator, thanks for reaching out to us and for your patience! We truly appreciate your interest in this beautiful gas cooktop and are happy to answer this for you. The cooktop does not feature an indicator light that illuminates when a burner is on, as a hot cooktop indicator light feature would be found mostly on our electric cooktops. Each control knob can be rotated between Lite, Low, Medium, and High and has a notch to indicate which position it is set to. If you are asking about an indicator light as an extra safety precaution when using the burners, we will tell you that we do offer some cooktop models that have a Control Lock option that locks the cooktop to prevent unwanted use. An indicator light will illuminate when the cooktop is locked. While this model does not offer that feature, we would be happy to offer you guidance in one that does. If you would like to learn more about this, please feel free to reach out to us via our Contact Us page on our site. We hope that this information helps to clarify. All the best! -Eliza@GEA
A:AnswerHi Souperj - Thank you for reaching out to us and for your patience! We truly appreciate you choosing this fantastic built-in cooktop for your home and are happy to tell you more about cleaning the burner grates. Yes, these heavy cast iron grates are dishwasher-safe for quick and easy cleaning! You will want to remove any burnt-on food particles prior to placing the grates in the dishwasher, place them on the lowest rack of the dishwasher, and run on a "heavy duty" cycle. You can see more tips on cleaning your cooktop on pages 9-12 of your Use and Care Manual. If you do not have access to the manual, please reach out to us via email at our Contact Us page online and we will be happy to provide you with it. We hope that this helps! -Eliza@GEA
A:AnswerHi Lowrider, thanks so much for reaching out! Yes, we do sell the stainless steel maintop assembly for this model. The part number for that assembly is: WB62X29313. We hope that this helps! Please let us know if you have any other questions via email or social media. Stay safe! -Michael@GEA
A:AnswerHi SunmaidNana - Thanks for considering GE Model # JGP5036DLBB! This model has color-matched plastic knobs with temperature resistant electroplated plastic coating for durability around heat. Also, the total weigh of grates is 23lb (Left grate 8lb + Center grate 7lb + Right grate 8lb). We'd love to have you in the family. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi there, SunmaidNana - Thanks so much for asking this question! The grates are smooth. All three grates have a combined weight of 12 lbs. The right and left grates weigh 4.8 lbs each and the center grate weighs 2.4 lbs. We hope this helps! -Mikayla
A:AnswerHi Bets - Thanks for considering GE Model JGP5036SLSS! The burner locations and BTU's are as follows: Left Front 9,500; Left Rear 9,500; Right Front 15,000 Power Boil; Right Rear 5,000; Center 15,000 Power Boil. We hope this is helpful. Keep in touch at GEAppliances.com. Sue
A:AnswerHi RobertaJS1 - Thanks for considering GE! The cutout dimensions for GE 30" Gas Cooktops are 28-1/2"W x 19-5/8"D. Models include JGP3030SLSS, JGP5030SLSS, JGP3530SLSS, PGP7030SLSS and PGP9030SLSS. Keep in touch at GEAppliances.com. Sue
A:AnswerHi there, thanks for reaching out to us. Depending on the model, the cooktop may offer different features. Although all of these are within the GE Appliances house of brands, they may differ based on what they look to offer. For example, our Monogram brand has a focus on luxury appliances. If you have specific questions about any particular models, reach out to us at any time. We'd love to talk more. - Guy@GEA
A:AnswerHi,
Thanks for the question! We appreciate you choosing GE Appliances and we'd love to help. To clean the stainless steel surface, use warm sudsy water or a stainless steel cleaner or polish. Always wipe the surface in the direction of the grain. Follow the cleaner instructions for cleaning the stainless steel surface. Cleaners with oxalic acid such as Barkeepers Friend Soft Cleanser will remove surface rust, tarnish and small blemishes. Use only a liquid cleanser free of grit and rub in the direction of the brush lines with a damp, soft cloth. Hope this helps!
-Sylvia@GEA
A:AnswerHello there - Thanks for reaching out. There isn't an approved repair method to cover the scratches. If the stainless steel is slightly scratched, Bar Keepers Friend helps reduce the appearance of the scratches. -Mikayla@GEA
A:AnswerHi Phil - We appreciate your interest in this beautiful cooktop. You can find cutout dimensions on page 2 of the installation instructions here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11089-1.pdf Please let us know if you have any more questions. - John
