Questions & Answers

Q: QuestionI purchased this hood from Home Depot: GE 36 in. Convertible Wall-Mount Range Hood with Light in Stainless Steel Store SKU #1001408309. THE FAN RATTLES TERRIBLY. THE NOISE IS THE WORST ON MEDIUM. IT SOUNDS LIKE ITS NOT WORKING RIGHT.

Asked 9 months ago by MADDY.

• A:Answer So far i havent had Any Issues with it n we bought it in october of 2024

  Answered 9 months ago by AnonymousVerified Purchase

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Q: QuestionIs it ok to have a 30 inch hood over a 36m inch induction cook top/

Asked 4 months ago by Nilo.

• A:Answer We recommend checking the installation instructions for the induction cooktop for any restrictions when installing a vent hood. If none listed, this would be an approved installation. -Vikki@GEAppliances

  Answered 4 months ago by GE Answers

  
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Q: QuestionWe have a 7’ ceiling, does this Hood have a shorter perhaps adjustable chimney? If not, can Bestbuy recommend a 36” wall mounted range hood for short ceilings?

Asked 1 year ago by GlenC.

• A:Answer The minimum ceiling height for this hood is 7'4".

  Answered 1 year ago by GE Answers

  
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Q: QuestionCan this hood have be vented out the wall ?

Asked 2 years ago by Davo.

This question was asked about the related product: GE - 36 inches - Convertible - Wall Range Hood - Black Slate

Q: QuestionWhat is the size of the angle between the vent sleeve and the hood top?

Asked 2 years ago by Joanne.

Q: QuestionWhat does top exhaust mean? We want to have the exhaust going outside, is that possible with this model? If not, which model offered in black 36" wide is available with outside exhaust?

Asked 4 years ago by Gigi.

This question was asked about the related product: GE - 36 inches - Convertible - Wall Range Hood - Black Slate

• A:Answer Hello - Thanks for checking in! There are two exhaust options for this convertible range hood: recirculating or vented-to-outside. So, this model can certainly be vented to the outside. We hope this helps! Best, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe picture of the black slate hood I bought shows the bottom of the hood/vents in black. Mine came in a white color. Can you please send the black vents.

Asked 4 years ago by CoachHenry.

This question was asked about the related product: GE - 36 inches - Convertible - Wall Range Hood - Black Slate

• A:Answer Hello - Thanks for reaching out! We appreciate your purchase and are very sorry to hear the vent filters are the wrong color on your new black slate hood. Our GE Parts team will be happy to order the parts you need. Please have your model and serial number available when calling GE Parts at 1-877-959-8688. Their hours are Mon–Fri 8am–7pm, Sat 8:30am–5pm (ET). We're glad to have you in our GE Appliances family! - Sharon@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan you send the electrical schematic layout? We need to know where the electrical outlet is as we go from on hood style to this one. We are wondering if we need to move the plug from the right hand side of the wall opening. Thank you

Asked 4 years ago by CoachHenry.

• A:Answer Hello and I will be glad to assist you. We appreciate your interest in this range hood. The unit actually does not have a power cord with a plug, and should instead be hard wired into the home electrical system. Page 7, step 6 of the installation instructions shows where we recommend drilling the hole in the wall for the wires to come out. The installs come with the hood. If any further information is needed, you can certainly reach out to us on social media and we'd be glad to help! Stay well. Geoff@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionWhat is the actual width of the hood? I only have a 35 3/4 space between cabinets. A 30 inch hood would be too small.

Asked 4 years ago by Vlad.

• A:Answer Hi there, and thanks for reaching out to us about this range hood! We appreciate your interest and understand how important fitting the range hood into your existing space is; we can advise the dimensions of this model are 9 7/8" H x 36" W x 18 1/2" D. There is a needed clearance between the range hood and the range beneath of at least 24”, but there shouldn’t be more than 38” between them to ensure proper ventilation. Further information regarding dimensions and installation are available in the installation instructions; if you need to review this, that is available on our GE website by searching for the model number, choosing the product and clicking ‘Owner Support’ on the product page. We hope this information is helpful, and are glad to help with any other questions or concerns. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhere should the electrical outlet be located optimally from the bottom of the unit?

Asked 4 years ago by Lou.

• A:Answer Hello. We appreciate your interest in this convertible range hood. The unit actually does not have a power cord with a plug, and should instead be hard wired into the home electrical system. Page 7, step 6 of the installation instructions shows where we recommend drilling the hole in the wall for the wires to come out. If any further information is needed, you can certainly reach out to us on social media and we'd be glad to help! Best wishes -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs a wider chimney extension available? I need a 12" wide extension in the Slate Finish. Thank you.

Asked 4 years ago by Cindy24.

• A:Answer Hi Cindy24! We appreciate your question. This unit does not have an extension to widen the chimney available. We're sorry for any inconvenience that this may cause. Take care. Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat Is the size of the vent coming out of the top of the range hood?

Asked 5 years ago by Colton.

This question was asked about the related product: GE - 36 inches - Convertible - Wall Range Hood - Black Stainless Steel

• A:Answer Hello Colton, Thanks so much for reaching out. We're happy to answer your question. The size of the ducting used for this vent is 6". The dimensions for this vent is 9 7/8 H x 36 W x 18 1/2 D. We hope this helps. Best wishes. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs there a stainless crown molding that goes with this model?

Asked 5 years ago by Sandy.

• A:Answer Yes it’s see attachment

  Answered 5 years ago by Sashina12Verified Purchase

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Q: QuestionIn order to convert this hood to recirculate, does an additional part need to be purchased? Also, how many decibels is this range hood operating at the highest speed? Thank you.

Asked 5 years ago by Monroe.

• A:Answer Hi Monroe - Thanks for considering GE Model JVW5361SJSS! Optional UXCF72 Charcoal Filter for recirculating mode is sold separately. Here's an installation video: https://www.youtube.com/embed/iIr6VeF0Yuw?rel=0 - Also, Sones Rating is 5.1 at High Speed and 6.6 at Boost Speed. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe range has 2 filters, but only one fan (over one of the filters). Why only one fan? How does the filter on the other side work?

Asked 5 years ago by pcg.

• A:Answer Hi pcg - Thanks for viewing GE Model JVW5361SJSS! The metal filters trap grease during cooking and the powerful 350-CFM venting system with boost is designed to effectively remove smoke, grease, odor and moisture from the kitchen. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the width of the sleeve?

Asked 5 years ago by CaroW.

This question was asked about the related product: GE - 36 inches - Convertible - Wall Range Hood - Black Stainless Steel

• A:Answer Hi CaroW - Thanks for viewing GE Model JVW5361BJTS! The duct cover is 8 1/2" wide. We suggest viewing the Quick Specs for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVW5361SJ_EJ_BJ_R2_17.pdf - Keep in touch at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: Questionis this range hood fingerprint resistant. I am looking at a GE stainless steel fingerprint resistance electric range but I don't see that there is a matching stainless steel fingerprint resistant range hood.

Asked 5 years ago by Jack.

• A:Answer Hi Jack - Model JVW5361SJSS is not fingerprint resistant stainless. We do not offer fingerprint resistant stainless hoods. If the range is 30" wide, we offer GE® 1.7 Cu. Ft. Over-the-Range Sensor Fingerprint Resistant Microwave Oven Model #: JVM6175YKFS with two-speed, 300-CFM venting system to remove smoke, steam and odors. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI see a remote in the pictures but no remote in the box is a remote included?

Asked 6 years ago by Dee.

• A:Answer Hi Dee - Thanks for choosing GE! You can control your ventilation lighting and fan speed from anywhere in the kitchen with optional remote control (JXRC70). This optional accessory is sold separately at GEApplianceparts.com - Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes this vent work for an island or is this only a wall mount?

Asked 7 years ago by cdncuti.

• A:Answer Hi cdncuti - GE® 36" Wall-Mount Pyramid Chimney Hood JVW5361SJSS cannot be installed in an island. We also offer GE Profile™ Series 36" Island Hood PV977NSS. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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