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Hi Rachel - Thanks for choosing GE Model GTW725BPNDG and welcome to the family! In order for the fabric softener to dispenser properly, you will need to select Deep Rinse option. See "Options" on page 12 of the Use and Care Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000187.pdf - If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue
Sorry, there was a problem. Please try again later.I noticed this too.. I quit putting it in the tray and did it old school and poured some in the cap and and did a quick circle on top of the clothes and start the wash
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