“Why is my Downey not falling only the soap ? We tried and all my loads got washed with no Downey.”

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• Hello, Great question! We thank you for choosing GE Appliances and we'd love to help you with your washer. We do want to apologize for this issue and we know how frustrating this must be. If the fabric softener is not being dispensed during a wash cycle, we recommend selecting the Deep Rinse option before starting it. If this does not work you can check the following link for more tips: (Page 25- Troubleshooting Tips) https://files.bbystatic.com/WerA8ZEocEXDhotNu9p3JQ%3D%3D/33af06db-4e53-434b-bc48-643cc0ce6351.pdf Hope this helps! -Sylvia@GEA

  Answered by GE Answers 5 years ago

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• You have to have deep rinse selected on the bottom set of buttons.

  Answered by anon 5 years ago

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• You might want to check your red cycle it has to be on a certain setting it will say for softener

  Answered by Kawasaki900 5 years ago

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