“I just bought this GE front load washer number model # GFW550SSNWW. The problem is that the first wash was set. looking at the time left it started to add minutes to the time left and the spin cycle was slower than a Gerbil in a cage. Soaked clothes. why”
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Hey there, Congratulations on your brand new washer! We're quite sorry to hear about the slow spin cycle and that your clothes were still soaked. If the clothes seem too wet after the wash cycle is complete, the following are possible reasons the clothes seem too wet: A slow spin speed may have been selected. A slow spin speed will eliminate less water than a fast spin speed. Cold water can make clothes feel more wet. If the ground water temperature is very low where you live or during a certain season of the year, this could make the clothes seem to be more wet. Oversudsing from too much detergent may slow down the final spin cycle, causing a suds lock. A lower than normal spin speed resulting in wet clothes can occur as a result of oversudsing. The use of HE (High Efficiency) detergent will decrease the chance of suds lock. Use HE detergent only and be sure to use the recommended measured amount. Run a drain/spin cycle if this has occurred to remove the excess water in the clothes. If this information does not help, then service may be needed. You can schedule an appointment by calling 1-800-432-2737. Stay well. Mike@GEA
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