“I bought this unit because it was supposed to have smart features that would allow me to Start, Stop, change settings, on/off etc. I'm disabled and making multiple trips to the washer and dryer is hard. Non of the controls pictured are in the app?”
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Hi Noah - Thanks for reaching out to us and for choosing this Smart washer for your home! We are very sorry to hear of the trouble you have had with using these connected features and the inconvenience this has cause. We can imagine that this has been a stressful experience for you and are happy to direct you on this. Your washer has built-in Wi-Fi that allows you to enable remote control using the SmartHQ app. Once connected, you can monitor cycle status, receive alerts, turn your washer on, off, or delay the start, and more! - For assistance with using the SmartHQ app and to learn more about the connected capabilities, please reach out to our Connected Home Support Line by calling 1-800-220-6899, Monday-Friday 9am - 11pm ET, Saturday-Sunday 9am - 3pm ET, or email [email protected]. They will be your best resource to help you with this. We hope that this helps! -Eliza@GEA
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