A:AnswerHi dazy - GE® JB645RKSS has a self-cleaning oven (not steam clean). The oven is cleaned by heat, at temperatures above normal cooking temperatures. During the cleaning cycle the oven is heated to about 880 degrees Fahrenheit (471° C.). At this temperature, food soils inside the oven decompose. Play Video: https://www.youtube.com/embed/NSt_-Doo_3w?rel=0 - You might want to pair with matching GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven
JVM3160RFSS (Stainless/Black). Two-speed, 300-CFM venting system
removes smoke, steam and odors. Or, GE® 30" Under The Cabinet Hood
JVX3300SJSS. Two-speed, 200-CFM venting system. EASY INSTALLATION- Play Video: https://www.youtube.com/embed/nrqTMMN9feA?rel=0 - We hope you'll choose GE! Sue
A:AnswerWe wipe ours down with a damp sponge to clear off crumbs and such, and use a washcloth with the glass cooktop cleaner (we get it at the grocery store) to scrub off any grease or food spots after cooking. It's a quick clean before each cooking and a quick clean up if something spills to keep it in shape, but it's not hard to do. Just be sure you have the right pans (they must have the flat bottoms so they don't scratch it).
A:AnswerHi - The power cord is not included. GE Appliances does not package the power cord with electric free-standing ranges since it is not possible to determine the type of facilities each consumer has available or what the local electrical codes require (ex. 3-wire vs 4-wire). We suggest to view the Installation Guide at the following link for materials you will need: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11105-4.pdf - We also offer UNIVERSAL RANGE BROILER PAN WB48X10056. Sold separately at GEApplianceparts.com - Also, you might want to pair with GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven
JVM6175DKWW. Two-speed, 300-CFM venting system removes smoke, steam and odors. Thanks for choosing GE! Sue
A:AnswerHello Stovetop,
Thank you for reaching out to us about this amazing electric range. This is a great question and we are happy to help. Cast Iron cookware is not recommended as a burr or rough spot, will scratch the glass surface. Porcelain Coated Cast Iron cookware is okay as long as the cookware is covered completely with porcelain enamel. Caution is recommended when using Cast iron cookware that is not completely covered with smooth porcelain enamel, as it may scratch the glass ceramic cooktop. We hope this information helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA
A:AnswerHi Ducie, thanks for your question! If you're refencing the oven door locking during the self clean cycle, the door will remain locked for about 30 minutes after the cycle has finishes to allow the oven to cool. If it does not unlock, see the following information: Do not force the latch at any time. If the oven will not unlock after self-cleaning try the following: 1. Disconnect power to range for 30 seconds 2. Reconnect power and see if door will unlatch. 3. If the door unlocks, the control has reset itself and there should not be any other problems. - If the door does not unlatch: If the door does not unlatch and you have food in the oven, wait for oven to cool completely and try again. If it still will not open service will be required. If the door does not unlatch, and you do not have food in the oven, set the oven up to clean for 1-2 hours. Wait approximately 30 minutes for the oven to cool and try to unlock the door. - If you're referring to your control panel being locked, press and hold the +/- pads or the Lock Controls pad, for three seconds to lock or unlock the control. Cancel/Off is always active, even when the control is locked. - And as for changing the time of day, press the Set
Clock pad twice or press and hold the +/- pads for 3 seconds and the +/- pads to program the clock. Press Start to save the time. We hope that this helps! Stay safe. -Michael
A:AnswerHi - Thanks for reaching out! F4 fault code usually means that the oven sensor needs to be replaced. Fault codes are programmed in all electronic ranges. These codes help GE Appliances Factory Service technicians quickly diagnose issues. We suggest to reset the electronics by turning off power at the circuit breaker that the range is connected to for 30 seconds to clear the code. If it repeats, please schedule an appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). We hope the reset works! Keep in touch- Sue
A:AnswerHi Mike, thank you for your question! Cast iron cookware is not recommended for use on a glass ceramic cooktop as it may scratch the glass surface. Additionally, because this cookware holds an intense amount of heat it can cause the element to shut down as a response to the temperature limiters. Porcelain coated cast iron cookware is okay as long as the cookware is covered completely with porcelain enamel. For your cooktop, we recommend using stainless steel or heavy weight aluminum cookware for best results. More information on suitable cookware for your unit can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16259. However, yes it is safe to take a hot cast iron skillet out of the oven and place it on the cooktop. Our glass ceramic cooktops are tested to withstand up to 1000 degrees. We hope that this helps. All the best! -Eliza
A:AnswerHi - To ensure the performance and safety of the new range, we do not recommend reusing an existing power cord. We would recommend purchasing a new power cord. We're glad you checked. Vikki@GEA
A:AnswerHello Simmer - Thank you for your interest; we are happy to help! The range comes with the door installed; however, the door can be removed if needed. We are glad you checked. Olga@GEA
A:AnswerHi Lenny,
Both the Bake and Broil elements will come on during the preheat in order to heat the oven up more quickly. If you have more questions about the operation of the elements, you can click on this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19359 - Also, if you have any other questions about how your range functions or the various features that your range is able to perform, you can take a look at your Owner's Manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80780-3.PDF - We hope that this helped! Thanks so much for your question. -Michael
A:AnswerHi Mama- Special cookware is not required. We recommend using medium or heavy-weight cookware. Flat Bottom pans are essential for good cooking performance since the bottom of the pan needs to touch the glass for the best heat transfer. Stainless Steel is highly recommended. A sandwich clad bottom is especially good because it combines the durability and stability of stainless steel with the heat conduction and distribution of aluminum or copper. Heavy-Weight Aluminum cookware is also recommended. It conducts heat faster than other metals and cooks evenly. See the following link to learn more- RANGE - COOKWARE USED ON A RADIANT SMOOTH GLASS COOKTOP: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16259 - Also, keeping your range looking new is easy if you watch this quick use and care video. From selecting the best cleaners, proper maintenance practices, to identifying the proper cookware this video will show you all you need to know about enjoying your new range. Play Video: https://www.youtube.com/embed/H4FKm7GUS7w?rel=0 - This information is also provided at the following link- GLASS COOKTOP CLEANING INSTRUCTIONS: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16244 - GE Appliance cooktops are made of a tough glass ceramic material, made to withstand scratches with normal use. Sometimes marks may appear on the glass ceramic that seem to be scratches, but are really just marks from a pan and are able to be removed by cleaning. The glass ceramic cooktops are scratch resistant, yet not scratch proof. Check the bottoms of the pans that you use for any rough spots. The bottoms of the pans should be a "smooth" flat surface. We'd love to have you in the GE Appliances Family! SUE@GEA
A:AnswerHello- This is a great question! This is an excellent model and we know you will really love it. ~Element - Left Front 9"/6" 3100W Power Boil
~Element - Left Rear 6" 1200W
~Element - Right Front 9"/6" 3100W Power Boil
~Element - Right Rear 6" 1200W
We hope this is helpful! Thank you! Joyce@GEA
A:AnswerHi there, thanks for reaching out! This range's cooktop has 4 burners. The two nearest the oven handle are larger and have Power Boil options. These burners are also meant to accommodate larger pots and pans. We hope that this helps! Stay safe. -Michael
A:AnswerHi Details- We're excited you chose GE! Many GE Appliances products include a Quick Start Guide only and not a full Owner's Manual; however, an Owner's Manual can be downloaded at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80780-1.pdf - You can also download the Owner's Manual and/or Installation Instructions for your GE appliances from the GE Appliances website: http://www.geappliances.com/ge/service-and-support/literature.htm - Call us at 1-800-626-2005 or visit our Contact Us page: http://www.geappliances.com/ge/service-and-support/contact.htm - Keep in touch. We are always eager to provide assistance! SUEatGEA
A:AnswerHi - Thank you so much for your interest in this lovely GE range for your home. We no longer include broiler pans with our cooking products and have not done so for many, many years. We do offer a large and extra large broil pan as an optional accessory that you can purchase through our GE Parts & Accessories Store. We do hope this helps. Kind regards - Vikki@GEA
A:AnswerHello - Thanks for your question, we're happy to help! Yes, this range has a hot burner indicator light to warn you one of the burners is on or is still hot. Thanks for considering GE Appliances for your home! We're here for you anytime you have questions. -Sharon@GEA
