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Hello. Thanks for reaching out! Yes, a surface ON indicator light should glow when any surface unit is on. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We are confident that one of our techs will be able to help, and should you have any additional questions, please reach out to us.- Kianna@GEA
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