Questions & Answers

Q: QuestionWhy does this dryer not come with the side vent tube needed, just purchased this dryer and it is unfortunate I have to return due to not being able to do a side vent. Kits for this are backordered everywhere including your website. very disappointed

Asked 2 years ago by Lillie.

Q: QuestionWhat is the box size

Asked 2 years ago by Robert.

• A:Answer 7.3

  Answered 2 years ago by MarcoRVerified Purchase

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Q: QuestionI do not need a smart dryer but like this. Can i use without connecting to my phine?

Asked 2 years ago by Suze.

• A:Answer yes , i have been using without connecting washer and dryer to wifi.

  Answered 2 years ago by AnilVerified Purchase

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Q: QuestionDo I really need a pedestal for the dryer?? Is the bottom as hard as a regular dryer?

Asked 2 years ago by Allan.

• A:Answer It’s not absolutely necessary. The dryer continues to work as usual without it.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow come there's a customer review with photos showing an LG washer & dryer set, when this is a GE washer & dryer? I was wanting a matching in-appearance set, as this one doesn't match since there's a chrome color ring around the washer but not the dryer.

Asked 3 years ago by SuzyInAlaska.

Q: QuestionDoes this dryer use steam in dewrinkle cycle? When I use that cycle it doesn’t have steam in dryer. Wondering if installers didn’t hook up water.

Asked 3 years ago by Anonymous.

• A:Answer Hi there, We'll be happy to answer your question! Yes, the dryer does use steam in the Refresh and Dewrinkle cycles. You may not be seeing the steam because the steam is added by spraying a fine mist of water into the drum. Reach out to us if you have any additional questions. Stay well! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat is the height of this dryer with the feet removed? The old washer & dryer are installed under a countertop & the feet were removed so it would fit under the counter. If possible, please answer this question for both the GFW550SSNWW & GFD55ESSNWW.

Asked 3 years ago by markgilbert.

• A:Answer We appreciate your interest in this beautiful dryer. This unit hasn’t been tested to work on a floor without the legs, and we recommend only using the dryer as shown in the installation instructions. We apologize for any inconvenience this may cause and are here to answer any additional questions you may have. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat hardware/ parts do I need to buy to install my washer and dryer?

Asked 3 years ago by Liv.

• A:Answer Hello. That's a great question! You will find all the tools and materials needed on page 20 here: https://files.bbystatic.com/HqfthAO2HPM4VEIbLJXrkw%3D%3D/ae7997c2-194d-4d9e-9c10-2d1142021472.pdf. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this Dryer come with the tumble function when drying is complete so the clothes don't wrinkle?

Asked 3 years ago by Tumble.

• A:Answer Yes, has a "dewrinkle" feature.

  Answered 3 years ago by KikochoiceVerified Purchase

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Q: QuestionHow to set on no heat

Asked 3 years ago by Nick.

• A:Answer The display will tell you

  Answered 3 years ago by ElysLaundry

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Q: QuestionDoes this dryer have a setting for towels and linens? My current GE dryer has one and I love it. He tosses the sheets one way for a while and then the opposite direction so that they do not get tangled up. I need to replace my old dryer. Please advise

Asked 3 years ago by Barb.

• A:Answer Has towel and a bedding setting

  Answered 3 years ago by HighanddryVerified Purchase

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Q: QuestionIs there a charge to take away an old clothes dryer when new one is delivered? Are there charges for installation?

Asked 4 years ago by alvino.

• A:Answer They charge 30 per iteam taken. And they also charge for installation. Unless you are a total tech member and it’s free

  Answered 3 years ago by TereVerified Purchase

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Q: QuestionDoes this dryer require a 240 outlet?

Asked 4 years ago by beachy.

• A:Answer The video instruction on this site mention a 220v outlet is needed but the dryer is 240v.

  Answered 4 years ago by Pcolatiff

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Q: QuestionI am being asked if the residential dryer noted has an option for an extended length dryer vent? We have a 12” diameter dryer vent duct from the room where the dryer is located, up through roof. Will this work? Please advise. Thank you

Asked 4 years ago by John.

• A:Answer Yes, you can work with is not hard to work with

  Answered 3 years ago by ElysLaundry

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Q: QuestionIn the specs, it says the drum is aluminum. In reviews, I’ve seen mention of a porcelain drum. Is the drum porcelain coated aluminum?

Asked 4 years ago by Kate.

• A:Answer This drum is aluminum!!

  Answered 3 years ago by BonnieVerified Purchase

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Q: QuestionGE's website says it is 24 amp, Best Buy says 25. Will this work on a 30 amp circuit?

Asked 4 years ago by AMPS.

• A:Answer The 10AWG wires in a dedicated circuit with 240V-30A means 30A is the maximum the circuit will allow. Appliances can use less; such as this dryer needing up to a maximum of 24A.

  Answered 1 year ago by Anonymous

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Q: QuestionWould this washer/dryer set fit in a 33” depth closet if it were stacked and dryer attached from the side?

Asked 4 years ago by NewHomeOwner.

• A:Answer Hi there! Thanks for your question. This dryer has a depth of 32" and does not require any clearances. If you have any further questions, feel free to reach out to us online at this link: Would this washer/dryer set fit in a 33” depth closet if it were stacked and dryer attached from the side? We hope this helps! Emily

  Answered 4 years ago by GE Answers

  
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Q: QuestionI bought this dryer new and its quite loud. Should there be a loud audible hum with this unit?

Asked 4 years ago by Lorenzo.

• A:Answer It shouldn’t be loud. I got mine delivered 2 months ago and it made a loud sound and called customer care for a replacement and now it works great.No loud noise.

  Answered 4 years ago by IvanVerified Purchase

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Q: QuestionWhy’s is the inside of the dryer wet the morning after drying clothes?

Asked 5 years ago by TJ.

• A:Answer Hello TJ - Thank you for reaching out about your stupendous dryer. We'll be happy to assist. Most likely what you are experiencing is a build up of condensation from the heat inside the unit and the cold air outside. If this is excessive or occurs regularly, we recommend having your vents checked and cleaned to make sure it is exhausting properly. Please let us know if you have any more questions. - JB

  Answered 5 years ago by GE Answers

  
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