A:AnswerHi Russ- We certainly appreciate your loyalty and glad to have you in the family! The vents are located on the bottom plate and back of unit. No vents on outer case (top/left/right sides). PEM31SFSS is the comparable model. Approximate Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. This model is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and GE® Optional 30" Built-In Trim Kit JX830SFSS (Trim Kits sold separately). We suggest to view the Quick Specs for cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - You can also view the Installation Instructions (JX827/JX830) at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40698-1.pdf - Thanks for choosing GE. Enjoy! Sue
A:AnswerHi ApplianceMatch - Thanks for choosing GE! Both models match GE Wall Oven Model JK3500DFWW so we suggest to choose based on preferred size. We suggest to view MICROWAVE AIR CLEARANCE - COUNTERTOP ONLY MODELS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - Enjoy! Sue
A:AnswerHi Teach - The light will come on when the door is open and during operation. The control panel is not backlit. Check out the Quick Specs for dimensions and optional accessory trim kits: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Thanks for viewing GE! Sue
A:AnswerHi Kim - GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven
PEM31EFES will not fit in an 11 1/2" deep cabinet (Approx. Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in). For built-in installation with optional trim kit (sold separately), view the Quick Specs for cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We currently do not offer a model that would fit in an 11 1/2" deep cabinet. Keep in touch!
A:AnswerHi BobU - We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS (Stainless) or PEM31DFBB (Black). Approximate Product Dimensions (WxHxD) (in.)
24 in x 12 1/8 in x 12 7/8 in. Undercabinet Hanging Kit JXA019K is sold separately. Enjoy! Sue
A:AnswerHi AngelaB. The only microwave I could find that was the same size was the GE. I went to Best Buy with all my measurements and we looked at everything and there was not another manufacturer or model.
A:AnswerI have the same reaction as you do. Mine don't light up either and it is impossible to see the buttons in a dim light. What a disappointment. I would have returned it except we have custom cabinets in the kitchen and this was supposed to be a direct replacement for the older model. However, the overall size is different by 1/4 inch and the screw holes for hanging are a different pattern, requiring new drill holes in the cabinet. Overall, the unit feels cheap, is much more expensive than others and I am less than impressed by it (including the non-light issue). Wish I could have had better news.......
A:AnswerHi BUFF- We certainly appreciate your loyalty! When replacing old model with a new model, a new kit will be needed. Updated kits have the proper templates and brackets for the new model; the installation instructions stay the same. PEM31DFBB is compatible with Optional Undercabinet Hanging Kit JXA019K. Thanks for choosing GE! Sue
A:AnswerI have exactly the same cut out cabinet snd exactly that’s model JEM25. Mine is a white one, and the rotating plate inside measures 11 1/4. It’s perfect but the top inside of the microwave is flaking and I heard I have to replace it. However I can only find lower wattage microwaves in black and I love my white higher wattage one!!!!
A:AnswerYes. I don't know where your 18 inches came from : This shallow microwave is only about 13.5 inches front to back, including the plug, which I have plugged into a standard receptacle on the wall at the back of the cabinet. I am NOT using the "trim kit" so cannot comment on that, but this thing fits my 13 inch deep cabinet shelf and only sticks out a half inch.
A:AnswerHi Eric- The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. Approximate Product Dimensions (WxHxD) (in.)
24 in x 12 1/8 in x 12 7/8 in. Trim kits are not interchangeable. This model is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and GE® Optional 30" Built-In Trim Kit JX830SFSS. We suggest to view the Quick Specs document at the following link for dimensions and cabinet cutout dimensions:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We certainly appreciate your loyalty! Sue
A:AnswerHi Bobbi- PEM31SFSS is the comparable model (PEM31SMSS: 23 25/32"W x 11 3/16"H x 12 9/32"D / PEM31SFSS: 24"W x 12 1/8"H x 12 7/8"D). It is compatible with Optional Undercabinet Hanging Kit JXA019K. Keep in touch! Sue
A:AnswerHi Ginger - We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven
PEM31DFBB. It is compatible with optional Undercabinet Hanging Kit JXA019K (sold separately). When replacing old model with a new model, a new kit will be needed. Updated kits have the proper templates and brackets for the new model; the installation instructions stay the same. Keep in touch! Sue
A:AnswerHi Meg- We no longer offer a model in bisque. GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS (24"Width x 12 1/8"Height x 12 7/8"Depth) and GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JEM3072SHSS (17 1/4"Width x 10 1/8"Height x 13"Depth) are compatible with Optional Undercabinet Hanging Kit JXA019K (sold separately). Keep in touch! Sue
A:AnswerHi MicroGal- Countertop microwaves are not approved for installation above a gas or electric range. Optional Undercabinet Hanging Kit JXA019K (sold separately) is compatible with PEM31SFSS and JEM3072SHSS. Keep in touch! Sue
A:AnswerHi GAILM- If installed in a cabinet, it is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit JX830SFSS. 18" Minimum cabinet depth with receptacle in cabinet; 16" minimum cabinet depth with receptacle outside cabinet. We suggest to view the Quick Specs for cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - If it is placed on the counter, be certain to place the front surface of the door 3
inches or more back from the counter top edge to avoid accidental tipping of the appliance in normal usage. Recommended clearances: 3 inches on each side, 3 inches on the top, and 1 inch in the rear. If located on the counter near a range, we recommend locating it at least 2 ft. away. Do not place near or above a heat source. Also, you can free up counter space with optional Undercabinet Hanging Kit JXA019K (sold separately). See the following link- MICROWAVE AIR CLEARANCE - COUNTERTOP MODELS WITH OPTIONAL HANGING KIT: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21669 - (Click on the far right photo to view). Keep in touch! Sue
A:AnswerHi Joe- When replacing an old model with a new model, a new kit will be needed. Updated kits have the proper templates and brackets for the new model; the installation instructions stay the same. Undercabinet Hanging Kit JXA019K sold separately. Keep in touch! SUE@GEA
A:AnswerHi - The comparable model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. Approximate Product Dimensions (WxHxD) (in.)
24 in x 12 1/8 in x 12 7/8 in. Check out the Quick Specs for trim kit and cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! SUE@GEA