“My surface exhaust is not taking the smoke away when cooking”
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Hi there - Thanks for reaching out about this! We hate to hear that your microwave's vent is working properly and we're happy to help. The over-the-range microwave vent system should properly remove most heat, steam, and smoke from the cooktop. If boiling or simmering for long periods of time on the front burners, the vent will not always be capable of capturing all of the excess steam. It may be necessary to use the back burners in this case. Turn the vent fan on HIGH and hold a tissue or paper towel under the vent area. The suction should hold the tissue or paper towel in place. Check for proper installation of the fan ductwork. If your microwave is vented internally we recommend replacing the charcoal filter every 6-12 months depending on usage. If the above doesn't resolve the issue, service may be needed. You can schedule an appointment by calling 1-800-432-2737. We hope this helps! -Mikayla@GEA
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