“Have had the fridge for 48 hours and the freezer isn’t cooling as well as it should be. Regardless of the setting the ice cream is soft to the touch. Frozen pizzas can be bent. What is going on here? It’s cool but not cold. Only fridge portions work.”
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Hi Nick - Thanks for reaching out to us and for choosing GE Profile Model PVD28BYNFS. We are sorry to hear the freezer is not cold enough and apologize for any inconvenience and concern this has caused. We suggest to check for frost. This would indicate that the freezer drawer is not properly sealed, or has been left open. Check to ensure that no food packages or containers are preventing the freezer drawer from closing fully. Make sure the door alarm is on. Take a look at the following link- BOTTOM FREEZER REFRIGERATOR - FREEZER DRAWER NOT SEALING PROPERLY: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403 - Also, here's the link to the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000332-1.pdf - If you need further assistance, a qualified GE service technician is required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We're glad to have you in the family and hope this is helpful. We encourage you to keep in touch at GEAppliances.com. Sue
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