“we have this cooktop now and it has been great until now. We tried to turn it on today and for a couple of seconds it appears ok but then it shuts down. Can you give me a any ideas about what might be wrong. Who repairs this appliance in zip 45005. Thanks”
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I would first make sure if you are indeed using a suitable vessel appropriate for use, meant for induction cooktops. In case you were not aware, non magnetizable metals vessel bottoms don't work with this type of cooktops. If this indeed a correct metal type that was tested with a small piece of magnet, then I would call GE appliance customer support to proceed further either for repair or diagnose the problem.
Sorry, there was a problem. Please try again later.Hello Phil. We are happy to help with basic troubleshooting information. However, this is something that would need to be diagnosed and repaired by a GE Appliances technician. You can schedule an appointment online at: http://geappliances.com/service_and_support/service/ Or if you prefer to call you can reach our scheduling department at:1-800-432-2737. We apologize for any inconvenience it has caused. Thanks for checking. Olga
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