A:AnswerIf the call finds that the panel is defective and I need to replace can the cost of the call credited against a purchase of a similar new unit?
A:AnswerHi there - that’s a great question! We can confirm that the microwave oven interior is Stainless Steel. The microwave doors have an outer door, a mesh screen in the window, and a plastic shield or film that covers the screen. The outer part of the door is plastic. We hope this is informative and please feel free to reach out if you have any other questions. Take care. Lauren@GEA
A:AnswerHello - thank you for reaching out to us. We checked the information for this unit, and sensor cooking features can still work with a plastic cover for the food. You can use a cover that is vented and is microwave safe, but we still recommend to cover the food with a lid or vented plastic wrap. -- We hope this response was insightful, and please let us know if we can help with anything else. Take care. - Pablo@GEA
A:AnswerFollowing. How do I set the power level, type of meat, and temperature on the air fryer. I need this information and it was not included in paperwork.
A:AnswerHello, we're sorry to hear that the light display in your microwave is has gotten very faint. If you need to replace the light you can do so by purchasing item WB08X10051 from our parts store by calling 1-877-959-8688 Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET. Please reach out to us with any additional questions you may have. We're always happy to help! -Kacie@GEA
A:AnswerHi there,
Yes, all of our over the range models come with the mounting kit needed for installation. Reach out if you have any additional questions. Have a great one! Mike@GEA
A:AnswerGreetings,
We're happy to answer your question! The color of the handle is a Black Stainless color. Your business is greatly appreciated. Stay in touch! Mike@GEA
A:AnswerHi,
We appreciate you reaching out and will be glad to assist you! All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. So model PVM9179DRWW would be an excellent choice of replacement. Thank you for being part of the GE family. Best wishes! Mike@GEA
A:AnswerHi there - we're more than happy to help! We tried looking for the model you listed, but we couldn't locate the product and the specifications for it. We still want to help you find a replacement for the microwave, so please reach out to us on social media (Facebook, Twitter, etc.). We ask that you please send us your complete model and serial numbers (a picture will work too) and a copy of this question so that we can make an appropriate comparison between models. -- We hope that you found this answer insightful, and we hope to hear from you soon. Have a great day. - Pablo@GEA
