Questions & Answers

Q: QuestionDoes the micrwave have metal racks for baking

Asked 3 years ago by Anonymous.

• A:Answer Hi there, and thanks for your interest in our microwave! This model comes with two racks, one round and one square. One rack is intended for use with the convection feature, and will help you achieve great results by allowing air to circulate around the food as it’s being prepared for even heat distribution. The other rack is a cooking rack that allows for multi-level cooking simultaneously, to allow you to prepare large quantities of food. More information on the racks and tips on how to use them are available in the manual; if you’d like to view that, you can do so on our GE Appliances website by looking up the model number and going to the product page. We hope this information is helpful! If you have any other questions or concerns, we’re always happy to help, here or over social media. Best wishes! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI recently purchased the PVM9179SRSS and it's working great. However, the brightness of the LED clock is extremely bright. Is there any way to control the brightness level on this microwave.?

Asked 3 years ago by WxGeek.

• A:Answer Hi there and thanks for reaching out about your new microwave. We’re sorry to hear the light is too bright and apologize for any inconvenience caused. There isn’t a way to dim the light. We appreciate you choosing GE Appliances and have forwarded your insight. Have a great day. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI just bought the PVM9179SRSS model, & according to the online manual, newer versions of this model allow manual adjustment of the air fry temperature, ranging from 325ºF to 400ºF. How can I determine if the one I bought is a newer model with this feature

Asked 1 year ago by C.

• A:Answer You can't change the Air Fry Temperature on the PVM9179SRSS. The Air Fry Temperature defaults to 425°F and does not allow you to set it.

  Answered 1 year ago by GE Answers

  
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Q: QuestionCan you toast bread using the air fryer feature?

Asked 1 year ago by Carrie.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel

• A:Answer Hi - thanks for reaching out. This microwave does not have a toasting mode option. The air fry mode uses heating elements to rapidly raise the temperature of the air inside the oven. A fan circulates the heated air throughout the oven, over and around food. Air fry is not typically used to toast bread as it does not create the same results as a toast or broil element. We hope this is informative and please reach out anytime if you have any other questions. Take care. Lauren@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat does the reset filter button mean when it turns red? What do you do?

Asked 1 year ago by ppdd.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Slate

• A:Answer Hello - The Reset Filter notification light on the control panel indicates when it is time to change the charcoal filter. The indicator does not detect when the charcoal filter is dirty. This is simply a timed function to remind you to change the filter. The charcoal filter should typically be changed every 6 to 12 months, when it is noticeably dirty or discolored or when the Reset Filter indicator light comes on. For help with changing the filter, please follow the instructions in the "Charcoal Filter" section on pg. 28 of the owner's manual. Thanks for being part of the GE Appliances family. Take care. -Don@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat is the maximum backing temp? Can I brown / broil food? Can I bake on a traditional metal cookie sheet in convection bake mode?

Asked 2 years ago by Cmm1.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Slate

• A:Answer Hey there, We'll be glad to answer your question. The maximum baking temperature is 425 degrees. This microwave does not have a broiling feature, but the baking, roating, and air frying are good ways to brown foods. You can use metal sheets when using the bake or roasting modes. Let us know if you have any other questions. Mike@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionCan this convection oven be use as a built in unit.

Asked 2 years ago by apmlkd.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black

• A:Answer Good day, This is a good question to ask! This microwave unit is only designed to be installed over a range. It cannot be installed as a built in unit. If you are looking for a built in unit, we recommend taking a look at model PEB7227DLBB. If you have any questions, please let us know. Best! Mike@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionI am confused as to why mounting under a 15" cabinet requires a "special bracket," but if the cabinet is 13" or less in depth it does not require the additional bracket, please explain.

Asked 3 years ago by Chrissy.

• A:Answer Hey there and thanks for this excellent question. Microwaves should be installed in a 12”-13” deep cabinet, but the Bump Out Kit is available if you have a cabinet deeper than that. The kit is needed to bump the microwave forward 3” so that it aligns properly. Please let us know if we can answer any additional questions. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes depth include the handle?

Asked 3 years ago by Bmom.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black

• A:Answer Thank you for reaching out to us! Yes, the overall depth of 17.25” includes the handle. If you have any additional questions, please know that you can always reach out to us! Kind regards – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan this microwave be installed under a 15” cabinet, since it is 17 1/4” deep? Also, can it be vented to the outside rather than recirculating the air into our kitchen?

Asked 3 years ago by BuyerB.

• A:Answer Hello, thank you for connecting with us. For this microwave to be installed under a 15" cabinet, it requires an additional installation kit JX15BUMPWW. Instructions for this can be found on page 6 of the installation guide. Please be sure to read over all the instructions before you begin installation to ensure you have all materials required. Reach back out to us with additional questions. We're wishing you all the best. -Kacie@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIn these models what is the difference between the black, black slate and black stainless steel ? Is it just what the door is made out of ?

Asked 3 years ago by JIMChicago.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Slate

• A:Answer Hey there, and thanks so much for your interest in our microwaves! We’re glad to advise. If you’re referring to models PVM9179FRDS, PVM9179DRBB and PVM9179BRTS, those models are very similar and the main difference would simply be the finish/appearance. The ‘black slate’ is a low-glosse matte, metallic paint finish on steel, the ‘black’ finish is also painted over metal, while the ‘black stainless’ is a shiny finish that is applied and infused to stainless steel using a variety of tested application procedures. We hope this information is helpful. If you have additional questions or concerns, or wanted to ask more about a specific model, we’re always happy to help here or over social media. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionModel:PVM9179SRSS - Some pictures show a Stainless Steel interior while others show a black interior. Please tell me for sure which it is. Thanks.

Asked 3 years ago by GlassGal.

• A:Answer Hello. We appreciate your interest in our microwave, and hate to hear there’s some confusion over the interior; we regret any inconvenience caused. We’re glad to clarify the interior for this particular model is stainless steel. If you have any other questions or concerns, we’re always glad to help – wishing you all the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHello. Please describe the difference between models # PVM9179DRWW and PVM917DKWW. Thank you.

Asked 3 years ago by Erich.

• A:Answer Good day, We'll be happy to explain the difference. Model DRWW has an auto night light setting, air frying, and has some additional features such as Chef Connect. You can use out compare tool on our website for a full list of differences between the two models. We're here if you have any other questions. Thanks for choosing GE! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat is the installation cost?

Asked 3 years ago by CJ.

• A:Answer It is just a matter of plugging it in once the measuring is done and the brackets are in place. It is heavy so you need 2 people to lift it into place.

  Answered 3 years ago by CookplusVerified Purchase

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Q: QuestionI'm curious! Can this unit be mounted under a 12 inch deep cabinet because it is 17 1/4 inches deep. I like to know before I buy.

Asked 3 years ago by Curious.

• A:Answer We appreciate you considering GE Appliances for your home! We’re thrilled to let you know this can be installed under your cabinet as 13 inches is the maximum depth without an additional installation kit. Please let us know if we can be of additional assistance. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan this microwave be used on the countertop?

Asked 3 years ago by manda.

• A:Answer No. It mounts over the range. It has a vent fan and light on the bottom.

  Answered 3 years ago by Anonymous

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Q: QuestionCan this product be used over a gas stove?

Asked 12 hours ago by KateinBelmont.

Q: QuestionDoes this have to be installed over an oven or range?

Asked 3 months ago by albe.

• A:Answer It can be installed under a cabinet, even if there is not a cooking surface underneath; however, the height clearances must still be met. There must be a minimum of 30” of height between the bottom edge of the cabinet and the surface below. For more details, see the Mounting Space section on page 6 of the Installation Instructions, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances

  Answered 3 months ago by GE Answers

  
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Q: QuestionI have a GE Profile Performance Sensor Convector convection PVM9179SRSS microwave, I destroyed the over-the-counter light fixture when attempting to replace a worn-out bulb, Is the light fixture replaceable?

Asked 3 months ago by Mike.

• A:Answer We are sorry to hear this happened. The cooktop light is consumer replaceable. We have instructions on page 27 in the manual. It is extremely important to unplug the microwave before attempting to replace the bulb. If you don't disconnect the power, you can damage the socket. The interior light is not considered consumer replaceable and would require Bodewell Service to replace. Please reach out to Bodewell Service by calling 1-833-426-3393. Thank you! Joyce@GEAppliances

  Answered 3 months ago by GE Answers

  
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