“The machine is not running a spin cycle. Please tell me what to do.”
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Make sure you have the level selected. If it’s not running the spin part of the cycle try downloading a cycle and use that cycle. If it still doesn’t I’d say you have a defective machine that needs something replaced. You can schedule and talk to someone about servicing through the HQ app.
Sorry, there was a problem. Please try again later.Hi there - We apologize for the inconvenience you're facing with your Combo. We understand how disappointing this must be and we're happy to help! To troubleshoot, please check for any error codes, ensure proper drainage, and clean the pump filter. Additionally, make sure your software is up to date by referring to the article on our GE Appliances website called 'GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID.' If the issue persists, please take advantage of your one-year warranty by calling our GE Appliances Consumer Service at 1-800-432-2737. Our team is here to assist you, and we appreciate your understanding. -Kacie@GEAppliances
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