“How long does it take to have the smell go away? We had this unit for ~3 months already, the plastic/PVC burning smell is still emitting during drying cycle. GE should fix this problem. I'm worry about health issue. When will this smell going away ?”
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I've converted my house to primarily solar power and this heat pump combo fit the energy use case perfectly. I struggled with the decision because I LOVED my Samsung stackable front-loader (and hated to sell it), but the 220 dryer just couldn't stay. I found one of these combos new/still bolted & taped up/scratch&dent from a locally-owned appliance store that buys & resells Lowe's/HD delivery damage units--at a notable discount. This monster weighs over 300 pounds (with rubber feet???), but apparently the major stores haven't properly trained & equipped their delivery staff for the task. Mine suffered some battle scars before arriving at it's original intended destination (as a Christmas gift no less) and got justifiably rejected by the buyer. I managed to get it installed without further damage, but leveling/balancing the 4 feet was quite a challenge. App connection/software update was relatively painless. I also added brush weather stripping to the dryer filter to fix the well-documented blow-by issue (which GE also refuses to acknowledge). It definitely fits my energy requirement (about 2kWh/load) BUT... I too noticed the horrible smell after drying the very first load (before I brought it inside). Plastic/PVC smell is close, but add in wet dog, ammonia and maybe rotten cabbage. It's repulsive and GE's responses (on multiple sites) are utterly useless. The first (small) finished load of clothes smelled almost nauseating, so I rewashed and went WAY overboard with Biz detergent booster, scent crystals and dryer sheets--which did absolutely NOTHING. Somehow this thing destroys scent (when drying) and replaces it with this horrible humid odor. So I decided to go shock-and-awe. I washed/dried 10+ heavy (older) bath towels over and over, back-to-back but allowing for complete cool down and open ventilation in between cycles (open door, removed/cleaned filter). The odor intensity faded gradually and by the 10th cycle, it was borderline tolerable. I've used it for a few real loads since, but it's still best to hang dried clothes somewhere they can air out. I just ran an Affresh tablet/cleaning cycle, but that didn't really do anything. So basically, this thing apparently needs a fairly long, repeated cycle break-in period. Just don't do it with laundry you actually want to use for a while.
Sorry, there was a problem. Please try again later.Have the same issue but wasn't aware the cause. Assuming it comes from heat pump instead of venting.
Sorry, there was a problem. Please try again later.Hi – we’re glad you reached out! Please be assured there is no toxic aspect to the components we use in the manufacture of this unit. To help with the smell, we recommend running a Self-Clean cycle using bleach or an oxy additive. This should help resolve any new machine smells that may exist as a residual odor from the manufacturing process. Also, double check the drain hose installation and make sure that no more than 7” of drain hose is in the drain pipe. Placing the drain hose too far down the drain pipe can cause a siphoning action. Lastly, ensure that all shipping and packing materials have been removed. If these tips don’t resolve the issue, service may be needed. You can schedule service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this helps and please feel free to reach out anytime if there is anything else we can assist with. Take care. Lauren@GEAppliances
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