Unsanitary water smell Water is heard in the machine long after the wash. Old water smell is coming from inside as though all the water did not drain off and that only started happening within the last two months. I have left the lid open but no difference. Is there a way to drain off that old water please.

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GE Answers · Accepted Answer

Hi Helen-this is Sue from GE Appliances. If you hear a sloshing sound when you move the inner tub in your washer, that is the balance ring. The balance ring is an enclosed plastic container that is partially filled with a salt water solution. The two halves of the balance ring are welded together to form a permanent seal. It is attached to the inner clothes basket and allows the basket to spin smoothly if an uneven load creates an out-of-balance situation. This will not cause an odor. To get rid of odors inside of the washer, fill the washer with hot water; set at regular speed and the longest wash cycle.
Add 3/4 cup of a water softening additive which can be found in the laundry detergent aisle (baking soda or vinegar can be substituted). Allow washer to complete entire wash and rinse cycle. If odor lingers, repeat entire process. You may also try Tide Washing Machine Cleaner or similar product and follow the directions on the package. We hope this is helpful. For further assistance, we encourage you to contact GE Consumer Service at 1-800-432-2737 or conveniently schedule an appointment online:
http://www.geappliances.com/service_and_support/service/- Thanks for checking with us!

Carol · Answer

Just wanted to thank SUE from GE for answering my question that was driving me nuts. Every time I physically moved the inner tub, I heard a sloshing sound like water was still present under the tub. I was about yo call Samsung then I saw this. Tx again.

Answered by Carol 4 years ago

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How to 'prevent' that water smell to smell like mildew??  THIS is 'my' Question!

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