“I have new HP laptop. Suddenly the monitor doesn’t go on Is there anything I can do? Computer is completely charged and worked this morning”

1-4 of 4 Answers

• I believe that there is a kill switch in their products. I have had the same problem with every thing I have bought computer related.

  Answered by Jbarber 7 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Call Best Buy Customer Service for help or return computer to the store.

  Answered by Gary 7 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Is this an external monitor? If so, check your driver levels as it is likely they need to be updated - I have an old monitor and needed to update my drivers recently.

  Answered by Deetechie 7 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Hi Elena – I’m sorry to hear that your screen stopped working on your laptop. Try holding the power button down for about 10 seconds, then pressing it again. If that doesn’t work, head on over to www.geeksquad.com/schedule to set up a reservation to bring it in to your local Geek Squad to get it looked at.

  Answered by GeekSquadSupport 7 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.