One day it was working then when it died I could get it to charge.. I bought new chargers and everything! Please HELP! null

Question

BrielleF · Accepted Answer

This has happened to my 2x with 2 different fitbits. Sadly my only option was to replace it.

FitBit Team · Answer

Hey there, Mal. Sorry to hear you’re having charging issues on your Charge 6. There are a few things that could impact the device — here’s a few solutions:

1. The pins on the device or charging cable are dirty: Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable.
2. The USB port or outlet is faulty: Try a different USB port or a UL-certified wall charger.
3. Your device’s battery was depleted to 0%, and it doesn’t appear to be charging: Leave your device plugged into the charging cable for at least 30 minutes.

If these steps don’t work, we’re a click away ready to help: https://support.google.com/fitbit/gethelp

“One day it was working then when it died I could get it to charge.. I bought new chargers and everything! Please HELP!”

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