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I have the same issue. You can get a quasi solution by turning on the electronic door bell in the app.
Sorry, there was a problem. Please try again later.The simple answer I would give you would be, review your settings in your app. That’s the first spot I would look. My sister turned off the ring feature in the app. She complained about this same issue. I asked her to review her settings and the bother to sister support calls ended!
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