I purchased an unlocked Pixel 8 128GB from Best Buy Last Week. Xfinity Mobile told me the IMEI was not compatible. Xfinity sells the Pixel 8. Googling tells me others have the same issue with Xfinity. What can I do? I have already sent BB my trade in. null

Question

FernandoR · Accepted Answer

Hey Groch,

I'm sorry to hear that you're having trouble with Xfinity Mobile not accepting your unlocked Pixel 8. This is a known issue, and it's because Xfinity is slow to update their compatibility list. Contact Xfinity Mobile support. Let them know that you have an unlocked Pixel 8 that you purchased from Best Buy, and that you're trying to activate it on their service. They may be able to manually activate the phone for you or try to switch carriers.

I hope everything gets resolved!

rits · Answer

Same thing happened to me with Pixel 7 unlocked.
It seems to be a software glitch.
Try to activate yourself thru xfinity app.
It worked for me and hope it does for you too

ogger151 · Answer

I have swapped the Sim from Pixel 4 to Pixel 7 to Pixel 8. And even though it said the 8 was incompatible its always worked. Both the 7 and 8 where bought from Best Buy.

Answer

Same thing happened to me when trying to activate on Verizon. So not just an issue with Xfinity

“I purchased an unlocked Pixel 8 128GB from Best Buy Last Week. Xfinity Mobile told me the IMEI was not compatible. Xfinity sells the Pixel 8. Googling tells me others have the same issue with Xfinity. What can I do? I have already sent BB my trade in.”

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