“I purchased an Open Box Pixel 9 in-store and I just turned it on and the screen is locked. Is there a way for me to reset the PIN # and unlock the screen? I thought Open Box meant unused? This is a refurbished used phone.”
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Open box means purchased and returned. Sometimes the item has already been used. Reach out to the geek squad for assistance if they can't help take it to a phone repair shop.
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