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Hello Hisense Customer, Thank you for your interest in the 43H5500G. You are getting the black bars as the resolution of the content you are watching does not require the entire TV screen. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
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