Questions & Answers

Q: Questionhello, I need help. I am trying to purchase a TV but I am currently 250 mi away from the available stores. The website i'm on is stating superstitious spring. I can go to this location to pick up the item. Is it allowable?

Asked 5 years ago by Anonymous.

Q: QuestionIs the refresh rate 60hz or 120hz? your site says 60 but on the Hisense website this exact model number says 120

Asked 5 years ago by Mike.

• A:Answer Hello Mike, Thank you for your interest in the 65H6510G. This television has a refresh rate of 60Hz. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDoes this support the xfinity stream app ?

Asked 5 years ago by Gecastudio.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 65H6510G. Yes the Xfinity app is supported along with a few of your favorite apps such as Hulu and Disney Plus. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionThis ad just came out and I wanted to order a TV and I see it is not available within 250 miles from my area. I live in the Los Angeles area. Will it be available again since this is a Black Friday Deal and we are still in October. It is the Hisense 65

Asked 5 years ago by mary.

• A:Answer This will go on sale again the Sat after Thanksgiving! It's in thier preview ad!

  Answered 5 years ago by MikePhone

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Q: QuestionCan this Tv be mounted

Asked 5 years ago by Vince.

• A:Answer Hello Vince, Thank you for your interest in the Hisense 65H6510G. Yes this TV can be mounted, the vesa pattern is 300x200. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: Questionthe tv does not appear to be able to wall mount! In the picture I do not see the screw holes for brackets

Asked 5 years ago by Chris.

• A:Answer Hello Chris, Thank you for your interest in the 65H6510G. You are able to mount this television with a wall mount that supports the 300×200 VESA pattern. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionPresently have a hisense 55 in living room and hisense 40 in bedroom. Was considering upgrading to 65 or 70 for living room. Can you please advise how wide the TV feet are apart? Trying to see if i will need a new stand or can use present stand.

Asked 5 years ago by Pooch.

• A:Answer Hello Pooch, Thank you for your interest in Hisense USA. The 65H6510G has a stand width of 48.4x10.8 inches whilst the 70H6570G has two stand width which are 56.8×13.4 inches or 36.9x13.4 inches. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionHi - What is the big difference between Hisense H6510G and H65G TVs? I do not see many reviews on H6510G so was wondering about the TV quality compared to H65G. Thanks, Raj

Asked 5 years ago by rajx7.

• A:Answer Hello Raj, Thank you for your interest in Hisense USA. The H6510G and H6570G are similar televisions with specifications however the H6510G is a BestBuy exclusive Black Friday special. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionWhat is the length from one tv stand to the next? I need to know if I can place it on my cabinet or if it must be mounted to the wall.

Asked 5 years ago by CHEVY.

• A:Answer Hello Chevy, Thank you for your interest in the Hisense 65H6510G. The stand TV width is 48.4x10.8 inches.If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionCan this tv be wall mounted

Asked 5 years ago by Joie.

• A:Answer Hello Joie, Thank you for your interest in the Hisense 65H6510G. Yes you can mount this TV, the vesa pattern is 300x200. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionIs this an Amazon fire or Roku smart tv?

Asked 5 years ago by Neek.

• A:Answer Neither. It runs Android TV. The best platform in my opinion. You use Google play store to download 1000s of app right to the tv.

  Answered 5 years ago by BoonanBran

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Q: QuestionHISEN SE 65H9F 65INCH 4K ULTRA HD ANDROID SMART ULED MY QUESTION IS A DVD DRIVE BUILT IN.

Asked 5 years ago by GARY.

• A:Answer Hello Gary, Thank you for your interest in the 65H9F. No the television does not have a built in DVD. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionWhat's the difference between this one and the other 65 inch 65H6570G series? They seem exactly the same but this one is $50 more than the other one.

Asked 5 years ago by Matty.

Q: QuestionCan I connect my computer and watch shows or use the laptop with the TV? I assume I can use my Amazon, Netflix, Hulu etc accounts in the TV, correct? Besides the voice remote, does it have a physical remote control?

Asked 3 years ago by JJ.

• A:Answer Hi JJ, thank you for your interest in the Hisense 65H6510G. You are able to connect a laptop to this TV using an HDMI cable. You do not need to adjust the TV settings however you may have to adjust the laptop settings. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 3 years ago by HisenseProductExpert

  
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Q: QuestionHey, so I like to keep my TV on but inactive and my current one while inactive will still emit a dim light when Not used. Does this TV after idling for however long, still emit a light or does it go black until operated again? Thanks for the help.

Asked 4 years ago by Tim.

• A:Answer Hello Tim, Thank you for your interest in the Hisense 65H6510G. This TV has a screen saver feature after several minutes of being inactive. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionIs VLC player in the app store?

Asked 4 years ago by JemJam.

• A:Answer Hello JemJam, Thank you for your interest in the 65H6510G. Yes, you are able to get the VLC app on this television. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionI purchased this tv, and boy, I'm having troubles setting it in 4k. Walk me through how do I set up this Hisense tv on 4k. Thanks.

Asked 5 years ago by Porkchop.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 65H6510G. The unit will show in 4K once the content you are watching is 4K. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionAre their going to be more 65 inch on Cyber Monday for $249. I went online at 12:00 Saturday morning. It was unavailable. And you only had pickup within 250 miles. I live in Baton Rouge you had Shreveport and Beaumont available.

Asked 5 years ago by Scooby.

• A:Answer No

  Answered 5 years ago by Manoudz138

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Q: QuestionWhen will this be back in stock? I wanted to order this yesterday (11/27/2020) but it said Coming Soon (11/28/2020). Then I tried to order it early this morning and it was already sold out.

Asked 5 years ago by K.

• A:Answer MISLEADING AD THEY PUT THE SOLD OUT TV IN THE CYBER WEEK DEAL,, HOW CAN SOMEONE BUY A SOULD OUT PRODUCT, THE PEODUCT BEEN SOLD OUT BEFORE IT WAS LISTED..

  Answered 5 years ago by PRINCENI

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