“I purchased this yesterday, followed all of the instructions, allowed it to stay up right for nearly 13 hours before installing it, and it just won’t get cold. It is on the cooling mode too but it’s just a fan blowing air around. Help!”
Answer This Question
1-4 of 4 Answers
Look at your display. Make sure it is,the snowflake symbol that is,lit up. I made that mistake myself. Also check to make sure,the vent is,going to the outside properly.
Sorry, there was a problem. Please try again later.Do you hear the compressor kick on, followed by the exhaust blower when you set it to cool and turn the temperature down? If yes and it still isn’t cooling you probably got a bad unit. If no, make sure the settings are correct and that it is vented properly. If everything looks right take it back
Sorry, there was a problem. Please try again later.If the snowflake is illuminated, you're sure it is properly venting out a window and it isn't getting cool/cold, return or exchange it for another unit.
Sorry, there was a problem. Please try again later.Hi, We're sorry to hear about your experience. The cooling efficiencies of these units are affected by environmental factors, and there are ways that we can increase the efficiency of Portable ACs. Please give us a call at 1-800-474-2147 between 8:30 AM and 5:30 PM Monday through Friday or send us an email at usinfo@jmatek.com so we can help provide a solution for your room conditions. Thanks!
Sorry, there was a problem. Please try again later.
