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Customer reviews

Rating 4.2 out of 5 stars with 1251 reviews

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85%
would recommend
to a friend
Page 1 Showing 1-20 of 1,251 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Works great for 90 degree weather!

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    Posted .
    Owned for 2 weeks when reviewed.

    Let me first start by saying that I was a little hesitant to buy this machine based on reviews I had read that said it didn’t do a good job of cooling or that the machine was super loud. Neither of those were the case. It’s honestly not that loud and it even adds a little white noise. Yea it’s not as quiet as when it’s off, but what do you really expect- silence? As far as cooling, our whole 400 sq/ft apartment gets cool within 10 minutes (1920s apartment in Capitol Hill, Denver, CO). This past week was in the 90°s and it’s cooled off the apartment. Great for sleeping also! Just get this one, you’ll be happy!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our units make use of dual motor technology which means lower levels of sound than most others in the market. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Great portable air conditioner

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    Posted .

    I bought this airconditioner for a top (third floor) condo bedroom in Menlo Park California. I knew it would get very little use, as the climate is dry and the ocean air cooled air arrives at night. But it can get rather warm in the afternoon. My major concern was how to vent it with only a sliding glass door as an option. The opening is 79 inches, and the solution was to use acrylic. I had a piece of acrylic cut to size.. 1/8 th inch thick so the connector would snap in. 6 inches by 79 1/2 inches, and I brought in the connector so they could cut the hole so it could snap in. I love tap plastics.. It looks like it is attached to a window.. And the price was less than $50. The unit is properly vented out the door now, and it starts cooling within a few minutes, taking the room to chilly in one hour.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Not as effective as I expected

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    Posted .
    Owned for 2 weeks when reviewed.

    I looked at several reviews before purchasing this one and I was definitely expecting more. When the AC works, it did not cool as much as I expected. I live in a small 550 sq foot apartment and since this AC is suppose to cover 440, I imagined it would be able to cool the living room and kitchen at least. On a hot 95 degree day, the AC kept the room at 85 degrees. Things to consider are I live upstairs so with the heat rising, it may be a little warmer that 95. Besides that on warm days (80’s) the AC keeps my apartment in the 70s which is great.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry to hear about your experience with this unit. Our portable air conditioners work best in well insulated, enclosed spaces. Though this unit can cool a space of up to 450 sq.ft, room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency. There are ways to increase the capacity of these units. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo @jmatek. com with the reference code number BBC0515. We look forward to making this right for you. Thank You ! JMATEK

  • Rated 5 out of 5 stars

    It was a life saver

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    Posted .

    Our central air conditioner broke during the hottest part of the summer and the factory was backlogged. We were facing three weeks without air conditioning during 90-100 degree weather. Fortunately, this great portable air conditioner filled the gap. It was powerful enough to keep the whole upstairs cool when we used circulating fans to distribute the cold air it put out. This let us sleep at night. Installation was quite easy. Its packaging and instructions were well thought out. When we were finished using it, we packed it back into its box to wait for the next emergency.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your positive review and being a Honeywell Customer. JMATEK

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice AC when you don't have central air

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    Posted .
    Owned for less than 1 week when reviewed.

    I had all my window replaced and they dont work well with window A/C units because they slide sideways. I purchased this unit as an alternative and I am glad I did. It requires the exhaust go out the window but that works fine with my side sliding windows. We have it in our kitchen and it keeps it cool but not big enough to cool the adjoining living room. So we are purchasing one more unit. It is quiet and not bad looking. I am pleased with the purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Please feel free to write to us at usinfo@jmatek.com for any support or information. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Has been great so far

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    Posted .
    Owned for 1 month when reviewed.

    We have had this for about a month now. My wife uses it upstairs in her office (our house is old and gets very hot). We can run it hours at a time and it cools the area very well. The noise level is also lower than I thought it was going to be. Overall very satisfied with the purchase

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Work great and stylish

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    Posted .
    Owned for less than 1 week when reviewed.

    I bought two of these: one for family room/home office and one for living room a week later. They cool both rooms no issue since my house is a cape. Since my family room/home office is larger and by turning on my ceiling fan, it helps circulate and expand the cold air throughout the entire room. The cold air is actually weaker than the window mounted air conditioner but cool enough to make a room feeling comfortable. It's much cheaper to get these than installing central air. The sound level of this air conditioner is much quieter than my last one which is Amcor AF9000E NanoMax Portable Air Conditioner but it's louder than window mounted air conditioner. The design looks sleek and stylish in person. It has wheels on the bottom so you can move it around but it's heavy. I also like the sleek looking touch-screen panel on the unit but the remote control design looks outdated and ugly (Hello? This is year 2020 not 1980!). The air outlet vent on the top can be adjusted by rotating up or down and there's slider inside the vent to adjust the air flow going left or right. The constructions of the exhaust hoses on these two are slightly different. One of them has more parts to assemble while other has less parts to assemble but both instructions show the older design which has more parts to assemble. So you may think that parts are missing when they are not. Overall, I am happy with these purchases.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Please feel free to write to us at usinfo@jmatek.com for any assistance or information from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Ice Cold

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    Posted .

    I recently bought this unit. Installed it in about 15 minutes or less and it got cool pretty quickly. I'm using this to cool my downstairs. Open floor plan about 1,200 sq ft. This unit is only rated for 450sq ft however it does a very good job cooling this 1st floor. No complaints. Of course it's the coolest closer you are to the unit however I'm pleasantly surprised that it does such a good job overall. The remote is basic and easy to use. The on board controls are nice to the touch as well. As always great customer service. They retrieved it for me and loaded in the car for me too. Thank you best buy. I appreciate the deal and service. I'm very happy with this transaction.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Does a good job

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    Posted .

    Blows cold air. It is a bit noisy. Also, the duct from the unit to the window is way to short. I needed to buy a dryer venting duct to reach the basement window.

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Cold but loud

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    Posted .
    Owned for 1 month when reviewed.

    I live in Hawaii so AC is a must. I never owned a Honeywell before so I researched as much as I could and for the most part there were good reviews. The only thing that worried me was a lot of reviews stated that the unit was loud. I hate loud things especially in my bedroom when I'm trying to sleep, so I crossed my fingers and hoped that this wouldn't be one of those units. So I've had the unit for about a month now and there are two main points to mention: 1. The unit definitely cools a room down quickly. It's still new and I hope it stays this way for years. 2. The unit is pretty loud. It's not all that bad but I do notice that it's a bit louder than the last unit I had, Not sure if it's because it's higher in BTUs but sometimes I find it annoying, most times it's fine. So my suggestion to you if you are thinking about buying this ac is to try it out and see if you can stand the noise. If it's too loud then return it and get another one.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review and feedback 1 We are glad to know that this portable air conditioner is working well to cool the space you need it to. Like any other electrical device, this unit will create some sound when operating due to the powerful compressor working to cool the space you need it to. Our customer support team will be able to assist you with any additional concern. Please feel free to call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com, with the reference code number BBC0725. We look forward to making this right fro you. Thank You ! JMATEK

  • Rated 5 out of 5 stars

    Life saver when the house AC went out!

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    Posted .

    During a recent heat wave this portable unit was a breeze to install the exhaust in an existing window. Cooled the large living room quite well for a portable unit and was not extremely noisy.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review, Mitzi! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. JMATEK

  • Rated 5 out of 5 stars

    Cools our sunroom!

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    Posted .

    We purchased this air conditioner for our sunroom. It does a great job. I really like the thermostat feature and remote. Easy set up and install.

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awesome little machine

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    Posted .
    Owned for 3 weeks when reviewed.

    You do need to wrap a little duct tape around the exhaust tube where it connects to the window plate in order to seal the hot air leaving the room, but other than that, it's a great unit and pretty easy to set up. Drops the temp down quickly.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. You will need to seal the gaps that occur during installation of the window venting bracket. Please feel free to write to us at usinfo@jmatek.com for any assistance or information from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Worked GREAT Added a Cool-Aide because of Hot tube

    Posted .

    Great machine. Nice white and clean. The tube was really hot. I got a Cool-Aide and that perfected things (see the photo of the tube insulator attached). The tube went from 120 degrees down to 80 degrees, which increased the rate of cooling It is a good product and keeps the room cool. Love how quiet it is.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our units make use of dual motor technology which means lower levels of sound than most others in the market. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Cool off

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    Posted .

    If you want a portable air unit this is it. Very good quality. Cools down area very quick . Works well

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thanks so much for your review! We're glad to hear you're enjoying the functionality of this unit. JMATEK

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Money well spent!!

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    Posted .
    Owned for 1 month when reviewed.

    Love my Honeywell! Cools my room quickly and keeps the entire 2 bedroom at a comfortable temperature.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellHomeComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Noisy and doesn’t cool the room.

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    Posted .
    Owned for 2 weeks when reviewed.

    Too loud and noisy. And doesn’t cool the room as supposed to.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Apologies on your experience with this unit. This portable air conditioner can cool a space of 350-450 sq.ft. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency.
      Please do give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at usinfo@jmatek.com with the reference code number BBA0704. We would be happy to troubleshoot.Thank You! JMATEK

  • Rated 5 out of 5 stars

    Worth It!

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    Posted .

    Ok let me be clear i gave it 5 stars for a variety of reasons and i will get into it now amd the Pros of this unit far out weigh the cons Pros: I do live streaming online in my 130 sqr ft room so small and i was affraid the audio produced by this unit but was not disappointed, this unit though only 6 ft from my microphone doesnt trigger it at all even when compressor kicks off. Unit being portable is really convenient and still allows me to make use of of the window on cool nights vs loosing it to a window unit. Run it minimum 5 hrs a day and am 3 weeks in and have yet to need to empty the water tray and this was my single greatest concern, if yours as well dont fear it this unit goes a long time before having to even think about it. My office is on the sunny side of the house and heats quickly along with all the computer equipment and monitors going and this unit does a great job keeping up even on days its 110 outside. Cons: I know i just said it does amazing in the high heat which it does but if your room is not properly insulated which mine is not it can struggle a little keeping the room cool but still maintains a solid 78-80 when 110 out but thats only time ive seen it struggle. Another issue for me at least is i found if back of unit is facing toward where you sleep or you are sitting behind it the unit is vastly louder with the back of the unit facing you, now that is only from the rear of the unit, front facing side has little noise pollution as its well proofed there as i said it doesnt even pick up on a professional grade microphone. Conclusion: I spent 3 months researching wall units and portable units, including multiple honeywell units, this by far is the only one that met my requirements amd it is meeting them splendidly and would not hesitate to buy another down the line and recommend to anyone i meet or know this exact unit and BTU rating. Yes Price tag is up there but using this for over a month now and i mean really working it, it has already earned its worth. Dont think because its pricey its just a giant paper weight, i found through 3 months of looking at Portable units you have no option but to spend a bit more but what you get is quality and comfort. 10/10 Honeywell and 10/10 for bestbuy having a solid review system in place to help make this purchase and i dont review items i purchase from anything, i am only doing this because from start to finish i have been very happy and impressed with this units quality and the info i was able to obtain from across multiple regions of the US to make a very informed decision on my purchase. I hope this yet long review is helpful for anyone else looking to purchase one of these units.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honeywell - 10,000 BTU Portable Air Conditioner

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    Posted .

    Ahhh good ol' summer of 2017! Think that's a great start for this review. Record setting heat temps in local area since 15 yrs ago. This AC unit is a slice of coolness I highly recommend! (Read the Instruction Book!) I had it set-up fairly quickly. It works outstanding, & talk about blowing very cold air... it does that too! :) My windows slide horizontally, not vertically. Set-up was quick, the little plastic pins that are suppose to 'hold' the three window pieces together.. worthless, toss 'em! So, here are some tips.... First, on the window itself, along with the window framing, use sticky-backed window installation, Cut to size for window itself, & inside window frame. Peel the protective backing off & adhere. (Keep the protective tape on the upper & lower (or sides, if your windows open vertically) pieces. This way you can remove the exhaust tube vent & still be able to close the window). Instead of using those 2 little push-in pins to hold the 3 pieces together... use small zip-ties to keep the pieces together! (Make note, on ALL 3 pieces, there are multiple holes, make sure you have ALL 3 window pieces w/ the multiple holes on one side!! Very important!) Next, once fitting is good, look on other side of the 3 window pieces.. you'll notice a single hole on 2 pieces. Get your cordless drill out, find right size bit to drill through the single holes (there are 2). Zip tie those as well. Now your window piece is solid, no wiggling, curving, etc. .Place the exhaust vent into window & close window. To keep it a very tight seal, use the window locks, the kind that screw to the window framing. I used 2, upper & lower. Nice tight seal, no outside heated air is coming in! Yeah!! I highly recommend you reading the manual. As you will have to drain condensation from the unit. When draining, unscrew bottom plug & remove (mine is red) the rubber plug. Drain, place rubber plug back into place & screw plug back on. Be careful not to over tighten.... it's plastic to plastic. I placed 1x2's under my unit's wheels to allow for air circulation under unit, as well as it makes it sooo much easier to get a small pan (I'm using the small drip pan from my toaster over ;) to drain the condensation from the unit). And there you have it!! AWESOME UNIT!! And yes, us women can do it all...lol! Highly recommend this A/C unit!! Also purchased the 4 year Geek warr.~ fix or replace @ N/C!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Portable AC Unit

    Posted .

    I have read reviews on other sites concerning this particular unit and was at first apprehensive on buying it. There were a few complaints about the amount of noise it made and the cheap plastic used for venting. However, there are numerous web sites that rated this AC unit as one of the best so I decided to give it a try. I am actually very pleased with the unit. It does a very good job of cooling the room I purchased it for (about 250 sq. ft) and it does it with no trouble. I went with the 10,000 BTU unit because a lot of sites state that portable AC's are less efficient than window units so it is best to go a size up. With that in mind I am convinced that it could cool a 350 sq. ft. room with ease even on the hottest of days. As for peoples complaints that it is loud, it is an AC unit, what do you expect? On the positive side I believe that this unit is less noisy than a comparable window AC. With the fan on HIGH and unit cooling the peak decibel output I measured was 70. Looking at a DB scale this is just above the level of a normal human conversation. The unit is a bit on the large side so if you are cramped for space this may not be the unit you want to purchase. The controls are easy to use and navigate. I do like that you can set it to dehumidify without cooling, I think that is a big plus. You can also set it for the number of hours until it turns on and the temperature you want it to cool to. The remote is nothing special, very basic, but it works well so you don't have to get up from what you are doing to turn the unit on/off or adjust temperature levels. As for the bad side. This is a heavy unit, 68 lbs - over 70 in the box and the box is difficult to move alone. Also, the plastic used for the exhaust system is %$#@. The piece that plugs into the window kit cracked as I was installing it. The same piece doesn't fit well as other people have stated and if you wish could use a bit of duct tape to shore it up. I also would like to have seen the window kit come with a longer extension. One of the things you will need is insulation window tape. The window kit will NOT seal out the elements on its own.

    I would recommend this to a friend