“Have rth6500 great for number of years. Cable company in NJ changed out modem/gateway for internet. thermostat cannot connect with wifi? Honeywell support say problem new modem runs at 5.0 meg. comcast says modem run 2.4 and 5.0 ?”
Answer This Question
1-1 of 1 Answer
Hi john, this thermostat requires a 2.4 GHz only network. If you have a 2.4 network available we will be happy to guide you connecting to it. Our team is available 7 days a week at (800) 633-3991 or through private message at our Honeywell Home Facebook account. - Maria
Sorry, there was a problem. Please try again later.