“I have a hoover smart wash model FH52001 on the initial use the brushes stopped spinning Do you need to use hoover carpet shampoo”

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• Likely your belt broke You can use any brand of extraction detergent https://www.ebay.ca/itm/174774616971

  Answered by Vacwoman 4 years ago

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• Hey dave, thank you for your question! SmartWash+ will run fine with water and without shampoo. If the brushes stopped spinning it could mean the brush roll stall protection activated as a result of a jam or overheating. Turn your SmartWash+ off and check for jams or clogs. For best use, we recommend vacuuming prior to using your carpet cleaner. If your brush roll continues to stop during cleaning, please reach out to our Hoover Customer Support Team (https://www.hoover.com/contactus/). Thanks, Joseph - The Hoover Team

  Answered by HooverUSA 5 years ago

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