A:AnswerHoover doesn't sell a replacement belt for this device. When your belt is broken, you are instructed to ship the device back to them and to get a replacement if under warranty.
Words can not explain how moronic this is. This is as stupid as you replacing your vehicle when the brakes or tires need replacing.
A:AnswerI haved used the "stair" attachment for spot cleaning, and it works just as well as the machine, just in a smaller area. I was happy with the hose length as well, but it may not extend all the way up the stairs, so the machine may need to be moved up/down the stairs behind you once you get past the halfway point.
A:AnswerHey Zoe, Thank you for your question! The Hoover - SmartWash + Upright Deep Cleaner should work for your setup. SmartWash has FlexForce™ PowerBrushes that gently remove deep dirt, debris and pet messes from carpets and is good for short pile carpets, while it still gets deep into long pile carpets. However, long pile shag carpet can get matted down and twisted by the brushes of any carpet cleaner, so we don't recommend it for shag on a general basis. If this happens you may need an alternate method to clean your carpet such as a steam cleaner without revolving brushes. Thanks, Joseph - The Hoover Team
A:AnswerHoover will not sell them to you. Not sure why. Replacement parts companies don't have them either. BUT- Thank God for Amazon. If you have the FH52000 series ( mine is FH52002 meaning it came from Home Depot) the belts are available on Amazon. The longer belt is 3M-360-6, sometimes listed as 360-3M-6. These numbers refer to the size of the belt in METRIC form. The smaller belt is 3M-144-6 ( or 144-3M-6). The 3M refers to the pitch ,or angle of the cogs. The 360 or 144 refer to the length ( circumference) in mm. The 6 is the belt width in mm. Good luck.
A:AnswerHow to Change and Clean Brushes: HOW TO REMOVE To prevent possible leaking, remove Clean Water Tank, Dirty Water Tank and Solution Tank. With the handle in upright position, follow “Nozzle: How to Remove and Clean “instructions. Grab Side A and pull up to remove. Repeat on the other brush. The brushes can be cleaned under running water. HOW TO REPLACE At an angle, align side B on the brush to the drive gear. Press Tab A down until brush snaps in place. Here's the manual for a visual guide reference page 16, https://tti.a.bigcontent.io/v1/static/FH52000_SmartWash_GL_Manual
A:AnswerThe suds are likely due to the warm water you are using with your machine, or due to the HeatForce feature which is drying the carpet. The white film is created by the warm water being pushed by air through the carpet and up to the surface while cleaning, making it foam. The suds will not damage your carpet and the white film will go away as your carpet dries. Thanks, Joseph - The Hoover Team
A:AnswerThe suction when pulled back will pull the solution out of the carpet. The primary way that SmartWash dries is through powerful suction to remove the water and solution. If you would like to rinse your carpet to remove any remaining residue, all you have to do is remove the solution tank and clean like normal. There is also a dry only function that you can turn on the further dry without puting down more water. Thanks, Joseph - The Hoover Team
A:AnswerHey Mett, Thank you for your question. SmartWash+ was designed specifically for carpet deep cleaning and it is suggested that you vacuum to remove any obvious floor debris before cleaning. For hardwood floors, I would recommend looking into the HOOVER ONEPWR FloorMate JET. It Vacuums while washing floors at the same time for one-step cleaning on sealed surfaces. Thanks, Joseph- The Hoover Team
A:AnswerHey Sandy, thank you for your question. The HeatForce™ feature blows air underneath the unit to improve carpet drying times. The temperature of the air may vary due to a variety of factors, but the movement of air underneath the cleaner should still assist with drying your carpets. Please call Customer Service at 1.800.944.9200 if you are experiencing problems with your SmartWash™ and our team can provide additional support. Thanks, Joseph - The Hoover Team
A:AnswerThank you for your question! I would recommend reaching out to Hoover Customer Support at https://www.hoover.com/contactus/ with this question. Thanks, Joseph - The Hoover Team
A:AnswerHey Janis, Thank you for your question! Yes, you can use SmartWash on oriental wool carpets, however, be sure to check that the water does not seep to the hard floors below as they can be damaged if not dried during the cleaning process. Also, be sure and check that your carpets are wet cleanable. You can do this by checking the tag for a "W" or "S/W" (for wet clean or dry and wet clean) on the label or by testing the colorfastness in a small hidden area with a damp rag and a paper towel. Thanks, Joseph - The Hoover Team