A:AnswerIt is possible the hose is not sealed all the way. Reconnect the hose and try again. If that doesn't work, please contact us at Hoover.com or call 1.800.944.9200 so we can better assist you. Thanks, Joseph - The Hoover Team
A:AnswerDoes not sound normal. Did you go over the area several times? Also there is a dry only option that helps to dry the carpet. The carpet should be damp when done but not soaked.
A:AnswerThank you for the question! The Hoover® PowerDash™ Pet Carpet Cleaner and the Dual Power™ Max Pet Carpet Cleaner are both made in the USA. SmartWash+ is assembled in China with globally sourced parts. Thanks, Joseph - The Hoover Team
A:AnswerWill have to contact the number in your manual. The customer service tech will help and send you a replacement. Seems like the belts are always breaking on every model I've had. They usually wave any fees as long as its 2 years old or less. But reach out to them,as they will more than likely get you going for free.
A:AnswerYes, however if your carpets are not thick there could be moister seep through. It is important to check your floors underneath to ensure they remain dry. We recommend moving your rugs to further protect your floors. Thanks, Joseph - The Hoover Team
A:AnswerHey Bri, thank you for your question! Most likely the wash light has gone out which could have just been a bad light. I have not seen this before but the light does not effect the operation of your SmartWash+. If you experience any operation issue please reach out via email to HooverCommunity@ttifloorcare.com with a reference to your problem and your model number (FH52000). Thanks, Joseph - The Hoover Team
A:AnswerI'm sorry you are frustrated with your cleaner. SmartWash is designed to effectively and efficiently clean your carpets on these forward and backward strokes. We recommend pushing forward slowly to soak and pulling back slowly to dry. We would like the opportunity to improve your experience. If you'd like, email us at HooverCommunity@ttifloorcare.com with a reference to your review and your model number. Thank you for your feedback, Joseph - The Hoover Team
A:AnswerSmartWash+ weighs nineteen pounds. This is a great option for traffic pattern cleaning, however a traffic pattern can indicate wear on the fibers of your carpet, and even when cleaned it can still appear to have a visual path present. Thanks, Joseph - The Hoover Team
A:Answerthere is a hose port on the front of machine by the agitator. Press the hose in tightly . To remove the hose press trigger on tool to make sure all fluid is gone. press button on end of hose and pull out.make sure to close the port door.
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A:AnswerThat is what happened to me yesterday, How do I fixed it? I took the tank that is below the clean water tank and make sure it was properly closed and properly fit in the machine. It worked.
A:AnswerThank you for your question! SmartWash+ is not intended for use on hard floors, but it does come with a hose and upholstery tool so you can clean stairs and upholstery easily. I would also recommend checking out the Hoover Spotless GO which is a cordless hand held spot cleaner, however if your carpet is a large carpet, SmartWash is better suited for your needs. Thanks, Joseph - The Hoover Team
