HP - 15.6" Full HD Touchscreen Laptop - AMD Ryzen 7 (2023) - 16GB Memory - 512GB SSD - Natural Silver

So far, I'm very pleased with my new HP 15.6 laptop. I'm not an expert, but seems user friendly... very lightweight (!!) and thin... all good! I find I will have to get used to the keyboard, but that's on me.

Very powerful at a cheap price. Buyer beware this computer is designed for high speed responsiveness not graphics rendering for AAA video games etc. The processor can play older games well, but most modern games require a dedicated graphics card. This has an integrated graphics card, but has an insane processor in it. Out of this world speed for browsing or running basic applications.

Great computer, no complaints with the computer but Best Buy service and delivery process is not the best. I purchased this laptop on a weekend. Notifications said the delivery was the following Wednesay via UPS Roadie courier. I skipped some appointments and came home early. The Roadie notifications showed the laptop was delivered just before I got home. In my driveway was a Best Buy sealed box that should have contained the laptop and a keyboard. When I opened the box, no computer, just the keyboard. When you try to contact Best Buy customer service, the store can't help and the online resource dosent tell you what to do about a missing item. They only provide options for support of the product once you have it. I spent hours asking the Best Buy chat for support but got nowhere. Luckily my wife works as customer support for another company and started asking for a manager. After that, we got in touch with a real person (still not a manager) via the chat tool who was understanding. I was ready to file a police report as the computer is more than $500 and the box was sealed when I got it but the agent insistend a report was unnessary and a replacement laptop would be sent. The next day, Thursday I received a notification about the replacmement delivering to me the next Sunday. I waited patiently until Sunday. Sunday morning I received a notification that the delivery was delayed. LSince I was not far from the store in Cumming Ga where the laptop was coming from I thought I would make things easier and pick it up myself. I got to the store and the people there could not help me. I was there for about 40 - 60 minutes. I was told there was a system error showing on the store end and there was nothing that could be done for me. I went back home l, went online, started the Best Buy chat tool and asked for another manager. The agent ( not a manager), said they thought there was an inventory or process error and reset the order for store pickup. About midday the following Monday the laptop was confirmed ready. I finally picked it up later that Monday. When I decided to buy from Best Buy, I did so because I didnt trust Amazon's delivery process. Best Buy let me down. I am happy things worked out in the end but this purchase took way more of my time than it should have. I will be very hesitant to purchase from Best Buy again.

This laptop easily earns a 5-star rating. The AMD Ryzen 7 (2023) processor combined with the 16GB of memory makes multitasking completely seamless. The 512GB SSD provides incredibly fast boot times. The natural silver finish looks great, making it an excellent everyday device.

This product has by far exceeded my expectations.Especially with the touchscreen feature. I've never had such a great experience with both a laptop and the customer service team that helped me get it from best buy