A:AnswerHello Dazza,
We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this model number. Thank you!
Matt – Hoover Team
A:AnswerHi Chuck, please send us an email directly to HooverCommunity@ttifloorcare.com and we can assist you with any troubleshooting on this unit. Thank you!
Matt - Hoover Team
A:AnswerHello,
Please contact us directly at HooverCommunity@ttifloorcare.com and we can assist you with locating a replacement nozzle cover. Thank you in advance!
Matt - Hoover Team
A:AnswerHello Shari,
We can recommend the following troubleshoot: Turn off your SmartWash and empty the Dirty Water Tank. Ensure the Nozzle Cover is attached properly and in the locked position, then check that the Dirty Water Tank is attached properly. Lastly, clear the Debris Filter and rinse it. If the listed troubleshoot does not correct the issue, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt – Hoover Team
A:AnswerHello Mickey,
We recommend checking the nozzle and roller area to ensure that the rollers are not seized or blocked with debris. If the listed troubleshoot does not correct the issue, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt – Hoover Team
A:AnswerHi Jonathan,
We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt – Hoover Team
A:AnswerHello Kay,
In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt – Hoover Team
A:AnswerHello Emiller36,
In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this question and model number. Thank you!
Matt – Hoover Team
A:AnswerAfter cleaning mine for the first time and putting the brushes back on, I realized one brush is a little longer than the other. Try switching the brushes.
A:AnswerMine dripped onto the floor and bubbled our laminate. I see now that someone from hoover responded by saying you're supposed to run it a minute after using. I wish I'd have known that, I didn't read that in the manual and I've never had to do that with a carpet cleaner in past. Now my floor looks terrible!
A:AnswerHello Goodbye8619,
The Hoover SmartWash Corded Upright Deep Cleaner is roughly 25 lbs. We do also offer a lighter version, the Hoover SMARTWASH+ AUTOMATIC CARPET CLEANER (model#: FH52000), which comes in just under 19 lbs. Thank you!
Matt - Hoover Team
A:AnswerHello ar,
The SmartWash+ Corded Upright Deep Cleaner has a separate container where the solution should be placed. It is located on the upper back of the machine, just below the handle. Thank you!
Matt - Hoover Team
A:AnswerI think you're using too much soap but I guess it depends on how much traffic you have and size of your rooms. I have minimal traffic and can do 3 rooms on 2 fills of the soap bottle on the machine. Carpets are visibly clean and smell great. The soap I use is Hoover Expert Pet.
