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Hello Shari, We can recommend the following troubleshoot: Turn off your SmartWash and empty the Dirty Water Tank. Ensure the Nozzle Cover is attached properly and in the locked position, then check that the Dirty Water Tank is attached properly. Lastly, clear the Debris Filter and rinse it. If the listed troubleshoot does not correct the issue, please contact us directly at [email protected] with reference to this review and model number. Thank you! Matt – Hoover Team
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