“The part that connects to the rollers/brushes (front one) is stuck and will not turn at all. Do you have any suggestions on how to get it so it's able to turn again?”
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After cleaning mine for the first time and putting the brushes back on, I realized one brush is a little longer than the other. Try switching the brushes.
Sorry, there was a problem. Please try again later.Hello Kevin, If you are experiencing trouble with the brushroll and it will not rotate, follow the below guide for assistance. First, you will want to make sure that the leaning is reclined and not in the upright position to ensure that the brushroll will engage. Then, if the roller still fails to rotate, you will need to check for clogging within the unit. It could be likely that there is something stock in the nozzle that is preventing the brushes from engaging. If you find a clog and are able to remove, this should resolve the issue; however, if you continue experiencing issues please contact us directly at [email protected] with reference to your model number. Thank you! Matt - Hoover Team
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