Hi bought this vacuum in Late June 2017, I noticed that the Bottom floor roller Brush pickup 'does not Rotate"...Like Other Vacuums. IS that a DEFECT?
Also sometimes a Rolled up TIssue gets stuck in the Middle of flex Hose,hence decreasing Suction by 40% null

Question

Hi bought this vacuum in Late June 2017, I noticed that the Bottom floor roller Brush pickup 'does not Rotate"...Like Other Vacuums. IS that a DEFECT?
Also sometimes a Rolled up TIssue gets stuck in the Middle of flex Hose,hence decreasing Suction by 40% null

jkoby · Accepted Answer

There is a rectangular "switch" on the top of the vacuum base on the left side when you are using the vacuum. Make sure this is in the up position, when down it stops the brush from rotating. You have to give it a good push to engage it.

Answered by jkoby 8 years ago

Verified Purchase

HooverUSA · Answer

Hello there, We recommend some trouble-shooting. Remove the hose from both ends and push a broomstick through. The filter on top of the dirt cup can be washed with water. Allow to air dry for 24 hours. The filter should be washed every 4-6 uses. Check the lower hose with a grabber too. Hope this helps! Doug, Hoover Customer Care

Answered by HooverUSA 8 years ago

“Hi bought this vacuum in Late June 2017, I noticed that the Bottom floor roller Brush pickup 'does not Rotate"...Like Other Vacuums. IS that a DEFECT? Also sometimes a Rolled up TIssue gets stuck in the Middle of flex Hose,hence decreasing Suction by 40%”

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