A:AnswerThere is a rectangular "switch" on the top of the vacuum base on the left side when you are using the vacuum. Make sure this is in the up position, when down it stops the brush from rotating. You have to give it a good push to engage it.
A:AnswerIT COMES WITH A PET BRUSH THAT ATTACHES TO THE HOSE FOR MULTIPLE PURPOSES AND THE VACUME COME WITH ONE HEPA FILTER THAT CAN BE RINSED AND THE CANISTER CAN ALSO BE RINSED AND THE RETRACTABLE HOSE WORKS GREAT I ALSO LIKE THE FAN ATTACHMENT FOR CLEANING THE FAN
A:AnswerHi jes1058! Yes, one of the two filters on this unit is washable. The filter in the lid of the dirt cup is the washable one. The HEPA filter, located on the front of the motor, is not washable. Hope this helps! -Michael, Hoover Customer Care
A:AnswerHi Clyde! This unit weighs approximately 17 lbs. There are tools that come with this unit that will allow you to do a deep cleaning on your sofa. Hope this helps! -Michael, Hoover Customer Care
A:AnswerHello Kathie,
The Hoover WindTunnel 2 Whole House Rewind Upright Vacuum will work on thick, high pile carpeting. There are 5 height adjusters on this unit for varying degrees of surface use, ranging from hard floor to high pile carpeting. Thank you!
Matt - Hoover Team
A:AnswerHello Jenn,
This unit will feature a brushroll shutoff if that is desired to prevent hair wrap around the brush. The unit will also feature a removable brushroll, so any hair that does wrap around the roller can be cut away. Thank you!
Matt - Hoover Team
A:AnswerYes, WindTunnel 2 is safe to use on Mohawk SmartStrand carpet. It also includes a height adjustment feature so you can raise your vacuum to the best height for your carpet type. Thanks, Joseph - The Hoover Team
A:AnswerThank you for your question! The Hoover WindTunnel 2 Whole House Rewind Upright Vacuum features the Multi-Floor Brush Roll, which allows you to turn the brush roll on for optimal cleaning on carpets and off to prevent scattering of debris on hard floors for a more effective clean. Thanks, Hayley - Hoover Team
